IT Technician

7 months ago

Cape Town, South Africa Finbond Mutual Bank Full time

Assist the company in maintaining robust, reliable, efficient and flexible telecommunication and computer-based systems. To ensure the company's IT and telecommunications assets are identifiable and reasonably safeguarded at all times. To keep systems down time to a minimum and all systems running to the standard appropriate for each user. Where there is more than one system failure then the need is to ensure, using the management's guidance, that the business issues are resolved in priority order

Essential Functions:

- To keep the IT hardware & Software list up to date
- To record & file I.T Change requests
- To set up new machines and make sure that all the in house standard documents are set up correctly, it has the appropriate programs matched with a legal license, an e mail account
- To monitor the use of the computers and make sure there is no misuse of the system
- To respond to the tasks on the IT helpdesk platform.
- To offer IT support to remote workers or site/branch offices. This may involve occasional site visits
- To assist in minimizing expenses incurred and keeping within the specified IT budget

**Qualifications**:
A +

N +

MCSE Beneficial

**Experience**:
Client Service driven individual

Able to work in a team

Able to work unsupervised

Work with attention to detail and according to company policy

Willing to work overtime when required

Deadline driven

Well-spoken and able to communicate effectively

Must be able to priorities incidents based on the severity of the incidents

Effective time management and planning

Able to handle stress well.

Must be prepared to occasionally work outside normal working hours and travel occasionally.

**Knowledge and Skills**:
2 - 3 years’ experience in Network installations and network troubleshooting

2 - 3 years’ experience CCTV installations and troubleshooting

2 - 3 Years ‘experience in desktop and laptop hardware troubleshooting

2 - 3 years ‘experience in end user support within a domain environment.

1 year experience in setting up wired and wireless networks.

Extensive knowledge on Microsoft Windows 7, 8, 8.1 and 10 and the support and troubleshooting there off

Extensive knowledge on all Microsoft office versions and the support there off

2 - 3 Years’ experience with remote support tools such as TeamViewer, VNC and Miradore

**Additional Requirements**:
Valid code 8 driver’s license

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