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Director: Front Office

4 weeks ago

Bantry Bay, South Africa HotelJobs.co.za Full time

Large, very busy hotel in Bantry Bay is looking for a Director of Front Office. This key leadership role will be instrumental in overseeing the smooth and efficient operation of the overall department, including Switchboard, Concierge, Front Desk, Night Audit, Guest Relations and Transport services

**Responsibilities**:

- Guest Services: Ensuring exceptional guest service is provided by the front office team. This involves managing the front desk operations, handling guest inquiries, complaints, and requests, and ensuring all guests have a memorable and positive experience during their stay.
- Team Management: Overseeing the front office team, which includes hiring, training, scheduling, and performance management. The Front Office Director is responsible for fostering a positive work environment and promoting excellence in guest service.
- Reservation Management: Coordinating room reservations and ensuring accurate and efficient booking procedures. This includes working with the reservations team to maximize room occupancy and revenue.
- Check-in/Check-out Process: Ensuring a smooth check-in and check-out process for guests, minimizing wait times, and resolving any issues that may arise during these procedures.

Minimum Requirements:

- Proven experience as a Front Office Manager / Director or in a similar capacity within a luxury hotel or resort setting is essential.
- Exceptional leadership and managerial skills, with the ability to inspire and lead a diverse team to achieve excellence.
- Strong communication and interpersonal abilities, allowing for effective interactions with guests, colleagues, and other stakeholders.
- Proficient in hotel management software and reservation systems to ensure efficient handling of bookings and inquiries.
- Fully computer literate with MS Office tools.
- Financial acumen and budget management skills to ensure optimal utilization of resources.
- Exceptional problem-solving and decision-making skills to handle challenging situations effectively.
- Detail-oriented with a focus on maintaining high standards of service and guest satisfaction.
- Flexibility to work in a fast-paced environment, including weekends and holidays.
- Bachelor's degree or diploma in Hospitality Management or a related field is preferred.
- Additional certifications or training in hotel management or guest services are advantageous