Group IT Manager
6 months ago
**Reference**
- PE002208/RW**Location**
- Gauteng, JHB - Southern Suburbs**Salary Interval**
- Monthly**Package**
- None-negotiable**Description**
**Our client in the manufacturing industry **is currently looking to employ **Group IT Manager based Johannesburg South.**
**A wonderful career opportunity awaits you.**
**Requirements**:
- 10 years in IT Administration/ Networks.
- 3 Years in IT Management.
- Have a Matric.
- A+ / N+ - MS Certificate/Engineer.
- MCITP experience.
- Network Security +.
- Diploma in IT Systems Administration (NQF level 4/5) one.
- Advanced, up-to-date IT knowledge and digitisation.
- Server and networks administration and maintenance.
- Hardware and software solutions (incl. VOIP).
- Business continuity - security, back-ups and recovery.
- SAP and SQL/Databases advantageous.
- Project management.
- Microsoft 365 Suite (incl. Teams, One Drive, SharePoint, etc).
**Responsibilities and expectations but not limited to**:
- Responsible to oversee all IT software and hardware/ network and security functions for the company.
- Oversee other IT Administrators, as well as the SAP Consultant.
**KPA: User Desktop Support**:
- Manage/oversee user helpdesk and single ticketing system.
- Attend to more complex /most important tickets.
- Develop strategies to reduce number of queries/ticket and improve user satisfaction.
- Report on helpdesk and single ticketing system activity and efficiency/effectiveness improvement.
- Oversee and support user training programmes.
**KPA: System/Cyber Security**:
- Identify IT security risks/threats and develop/implement solutions to manage these risks/threats.
- Prepare, roll-out and monitor IT security policies/protocols - ensure that these meet current IT industry standards and are kept up-to-date and adhered to.
- Ensure that all IT systems, servers, and devices (PCs, laptops, tablets, etc.) have appropriate security (firewalls, antivirus, malware, effective passwords, etc.).
- Regularly test, document and report on the effectiveness of all key security measures to minimise penetration risk.
- Maintain and manage user profiles and passwords for all software and hardware - Create and remove profiles and passwords for new and old users monthly.
- Implementation and adherence to the POPI act - IT requirements.
- Managing security emergencies.
**KPA: Server Management and Maintenance**:
- Ensure that relevant software/firmware updates are done regularly and completely.
- Ensure that all backups are performed regularly, completely, and successfully and backups are thoroughly tested, and results of tests documented and followed up on/rectified.
- Manage user accounts - regularly review and approve server user access levels.
- Monitor server related problems/issues and ensure appropriate, complete, and timely resolution by service provider.
- Manage, maintain, and improve/optimise the VM environments.
- SQL Database Administration - Ensure optimal “health”, “speed of response”, security and integrity of the databases.
- Monitor and improving the server environment (efficiency/speed) - managing resources (RAM, CPU, HD) utilisation.
- Failover and Disaster Recovery planning, implementation, and testing.
- Managing server emergencies.
**KPA: Network Management and Maintenance**:
- Manage local and public networks to ensure optimal/cost efficient connectivity, “up-time” and speed.
- Manage and maintain network devices, cabling, and software.
- Design, maintenance and improvement of networks to meet and exceed current industry standards.
- Regular testing of failover systems.
- Managing network emergencies.
**KPA: Hardware Management and Maintenance**:
- Maintain accurate records of all IT infrastructure and hardware (IT assets register - agreed to accounting records).
- Monitor and report on the ongoing need for replacement and upgrading of IT infrastructure and hardware.
- Manage the ongoing maintenance and repair IT infrastructure and hardware.
- Maintain and regularly review (for quality, price, and service) list of approved IT infrastructure and hardware vendors.
- Support the OpCos in the purchase of IT infrastructure and hardware (liaise with OpCo finance/purchasing functions).
- IT hardware includes personal computers, laptops, UPS, cell phones, tablets, connectivity, telephones, CCTV cameras, etc.
**KPA: Software Management and Maintenance**:
- Maintain accurate records of all IT software in use throughout the Group (IT assets register - agreed to accounting records).
- Ensure sufficient software licences are available to users and that these are up to date and used in terms of supplier agreements.
- Ensure the most appropriate/up to date version of the software is in use throughout the group.
- Ensure all relevant users are well versed in the particular software product and in optimising its use - coordinate appropriate training where required.
- Ensure that there are sufficient software “super-users” in-house to support norm
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