Front of House Manager

3 weeks ago

Cape Town, South Africa Faircape Full time

Faircape Restaurant and Catering, part of Faircape Life retirement villages, is located in 6 prime locations across the Western Cape providing meals to village residents and patients in the onsite healthcare centres.

We are seeking a **Food Service Manager** for our facility within **Somerset West (Heritage Manor)**

The purpose of the Food Service Manager is to ensure a quality meal and refreshment service (including the bar) is provided to all residents. The job incumbent will take full responsibility for daily running of the Restaurant, Bar and Coffee Shop.

**Specific duties include, but is not limited to the following**:
Service:

- Supervise the comprehensive meal and beverage service, with support from waiter staff, across both the clubhouse and healthcare facilities.
- Ensure all meal reservations are efficiently recorded and managed.
- Organise seating arrangements for residents in the clubhouse dining area during meal service.
- Oversee and contribute to ad hoc beverage service, including special occasion cocktail preparation.
- Provide attentive wine service during lunchtime service.
- Manage the execution of afternoon tea and cake service within the dining room.
- Support and collaborate with the bar staff during designated shifts at the dining room bar.
- Facilitate the daily cash reconciliation process for the bar and coffee shop.
- Coordinate and supervise waiter service at the coffee shop.
- Ensure that accurate billing procedures for all orders are followed diligently.
- Maintain a safe and hygienic working environment in accordance with company standards.

Set Up for Meal Time and Service:

- Check on setting of tables, cleanliness of cutlery, crockery and glassware on all tables.
- Ensure all tables has bowl of ice as requested
- Meet and greet residents.
- Complete daily reports regarding any complaints and compliments

Events:

- Support the Village Manager in organizing and arranging setups for dining room events, including themed and special lunches.
- Welcome and assist residents upon their arrival at the function.
- Aid in the setup and breakdown process for events held in the activity centre.
- Ensure the patio umbrellas are opened during favourable weather conditions and properly folded at the conclusion of each day.

Daily Checks:

- Conduct daily inspections of all clubhouse equipment and lighting fixtures, promptly reporting any irregularities to the Village Manager or Maintenance Manager.
- Activate television sets and initiate background music during designated meal periods.
- Switching on lights in the clubhouse area each morning.
- Activate the air conditioning system and verify that it is adjusted to the appropriate temperature setting.
- Notify the Estate or Maintenance Manager of any discrepancies in housekeeping standards or anomalies that require attention.

Staff Management:

- Manage the scheduling and rostering of all Waiters, ensuring adequate coverage for shifts.
- Coordinate standby and replacement arrangements for Waiters as needed.
- Verify and approve all Waiter hours monthly, including clockings.
- Handling customer complaints and compliments
- Ensure comprehensive training and understanding of company policies and procedures among all staff members.

**Qualifications**:

- Tertiary qualification in Hospitality advantageous

**Experience**:

- Proven experience in the hospitality industry and/or similar environment
- Knowledge of serving etiquette and basic wine knowledge

**Skills and attributes**:

- Exceptional leadership and interpersonal skills.
- Excellent organisational and time management skill
- Customer-centric mindset with a dedication to exceeding expectations.
- Has a strong ability and willingness to train, mentor, manage and continually improve staff performance
- Comprehensive knowledge of current leading culinary trends
- Ability to implement and manage procedures
- Computer proficiency
- Well spoken and presented

**Specific Requirements**:

- Clear health record
- Clear criminal record
- Clear credit record
- Contactable references

**Working Hours**:
The incumbent will be required to work 16.25 shifts per month, according to the roster. Normal working days are Mondays to Sundays from 07h00 - 19h00.

In addition to a lovely working environment, the salary we offer is from R15,000 Cost to Company. The amount offered will be dependent on qualifications, experience, and other market-related factors.

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