Contact Center Account Manager

3 months ago


Cape Town, South Africa P3 People Full time

**Job brief**

Are you looking to join a dynamic, modern, and forward-thinking organization with a focus on People with Passion and acting with Purpose?

Want to work at a prime location within the V and A, Waterfront.

We are looking an account manager to join our team. You will be managing, monitoring, analysing and reporting back on client account performance. Majority of our clients are based in the South African financial industry

An account manager will collaborate with department managers regularly and proactively identify hone client account improvements

You will work alongside an established team that is very proactive in skills transference and sharing knowledge.

Ultimately, the responsibilities of the account manager are to ensure we are maximising our revenues with the account/accounts your are managing and reaching our full client satisfaction.

**Responsibilities**
- Enhancing the revenue from existing clients and their affiliates
- Understanding the client’s future direction and plans and championing this direction within the organization
- Delivering positive customer service experience by listening to each client's needs, setting their expectations and presenting solutions to address issues/challenges
- A proven relationship builder, with an inner drive to succeed
- Preparing presentations, value propositions & developing analytical reports
- Sales focused, highly motivated by targets and outcomes
- Submit daily, weekly and monthly reports to the Operations Manager and Managing Director
- Looking after the clients during their company visits to our sites
- Highly motivated and able to work independently
- Undertaking any other tasks or responsibilities assigned by the Director of Business Operations / Managing Director
- Work within current guidelines
- Develop and improve personal interactions with opposing account managers
- Work with confidence with people both in our organisation and that of our clients
- Prepare daily reports
- Work within guidelines of our company policies and procedures

**Requirements**:

- Problem-solving skills
- High level of Excel knowledge and utilization
- Passionate about providing service excellence to our clients
- Communication skills
- Teamwork skills
- Investigative skills
- Innovative thinking
- Observation skills
- Critical thinking
- Minimum of 1 year in a similar role

**Salary**: R8 000,00 - R15 000,00 per month



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