Client Relationship Manager

3 months ago


Stellenbosch, South Africa PayProp Full time

**The role**:
As an onboarder, you will play a crucial role in introducing new customers to PayProp and assisting them with the transition process. Your responsibilities will include capturing data from their existing provider using Excel, ensuring their smooth setup on PayProp, and providing training to help them navigate the platform.

As an onboarder, you will be the main point of contact for customers during their initial three-month period. You will guide and support them every step of the way, ensuring a seamless onboarding experience. After this period, customers will transition into our general support system for continued assistance.

If you are passionate about helping customers, have strong Excel skills, and enjoy providing top-notch support, this role is perfect for you.

**What are we?**

PayProp is a company that allows Property Managers to automate rental payments and report on their portfolio, freeing up time and resources. The company processes a total of £2.0b per year in the United Kingdom, South Africa, Canada and the United States.

We are a market leader in the real estate payment sector and come to work to create and build on a superior product and service for our customers.

We prefer to make decisions quickly and openly. We like complex challenges. We like to do new things and we like our people to feel that they belong. We want our people to do what they are excited about and to take responsibility in producing great work furthering the company’s goals.

**What are we looking for?**
- We are looking for an office-based Customer Relationship Manager: Onboarding to join our team in Stellenbosch.
- PayProp is focused on delivering a world-class end-to-end customer experience. The Customer Relationship Management function falls within a framework of standards that are consistent, and professional and support the delivery of customer onboarding excellence, to help achieve lasting sustainability and impact on the ZA business growth.
- Truth and Care are the core of all communications and interactions with clients and colleagues.
- The Customer Relationship Manager is responsible for engaging with clients by building and preserving trusting relationships.
- Responsible for helping new customers get up and running on PayProp
- Answering incoming support calls
- Proactive Customer Onboarding
- From time to time each member may be required to assist or perform duties not specified above in order to ensure the smooth running of the company

**Skills**:

- Excellent interpersonal, presentation and communication skills.
- Excel literate.
- Superior product knowledge.
- Maintain passion and enthusiasm for a customer-centric approach.
- Advantageous: Proficiency in project management. Bonus: PRINCE2 Project Management certification or equivalent.

**Requirements**:

- Must reside in the Western Cape as this is a Stellenbosch office-based position
- Matric/Grade 12 equivalent
- 2-3 years relevant experience in **specialised** customer service.
- 3-month probation period



  • Stellenbosch, South Africa PayProp Full time

    **What are we?** PayProp is a company that allows Property Managers to automate rental payments and report on their portfolio, freeing up time and resources. The company processes a total of £2.0b per year in the United Kingdom, South Africa, Canada and the United States. We are a market leader in the real estate payment sector and come to work to create...

  • Relationship Analyst

    3 months ago


    Stellenbosch, South Africa FirstRand Full time

    Job Description To support the Business Relationship Manager by analysing credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it...

  • Social Media Manager

    5 months ago


    Stellenbosch, South Africa Mustard Seed Relationship Marketing Full time

    A social media specialist is required by an advertising agency in Brandwacht Office Park, Stellenbosch. The agency handles a range of brands and specialises in the marketing of shopping centres, so the pace is fast and the deadlines tight, necessitating a highly organised, focused and capable person with experience on all platforms of social media to stay on...


  • Stellenbosch, Western Cape, South Africa Aramex Full time

    **Job Purpose** To maintain and develop the relationship with customers through being the one-stop-shop contact point and upselling to existing client base to achieve business growth. **Key Responsibilities** - Scheduling of business appointments with client base/book (PostNet & House accounts) - Achieve individual targets - Maintain existing business -...

  • FX Relationship

    1 month ago


    Stellenbosch, South Africa Adzuna ZA B C2 Full time

    Job title: FX Relationship & Distribution ManagerOur client, a fast growing and dynamic specialist financial services company, is looking to employ the suitable candidate in a senior position as their Foreign Exchange portfolio manager for their Stellenbosch branch. This position would report directly to the CEO of the Company. They offer treasury outsource...

  • FX Relationship

    1 month ago


    Stellenbosch, South Africa Finovate People Full time

    Job title: FX Relationship & Distribution ManagerOur client, a fast growing and dynamic specialist financial services company, is looking to employ the suitable candidate in a senior position as their Foreign Exchange portfolio manager for their Stellenbosch branch. This position would report directly to the CEO of the Company. They offer treasury outsource...

  • FX Relationship

    1 month ago


    Stellenbosch, South Africa Finovate People Full time

    Job title: FX Relationship & Distribution Manager Our client, a fast growing and dynamic specialist financial services company, is looking to employ the suitable candidate in a senior position as their Foreign Exchange portfolio manager for their Stellenbosch branch. This position would report directly to the CEO of the Company. They offer treasury...

  • FX Relationship

    1 month ago


    Stellenbosch, South Africa Arvo Full time

    Job title: FX Relationship & Distribution ManagerOur client, a fast growing and dynamic specialist financial services company, is looking to employ the suitable candidate in a senior position as their Foreign Exchange portfolio manager for their Stellenbosch branch. This position would report directly to the CEO of the Company. They offer treasury outsource...


  • Stellenbosch, South Africa Exceed Hr Full time

    **Reference**: 8062 SJ **Consultant**:Sone Johnson - Your responsibilities will include capturing data from their existing provider using Excel, ensuring their smooth setup, and providing training to help them navigate the platform. - The Customer Relationship Manager is responsible for engaging with clients by building and preserving trusting...


  • Stellenbosch, South Africa Farm Manager SA Full time

    **Stellenbosch Area - Western Cape**: Our client is looking for a Software Product Owner to join the team. **MINIMUM REQUIREMENTS** - Proven experience as a Product Owner or in a similar role within the software development industry. - Strong understanding of agile methodologies and product lifecycle management. - Excellent communication skills, with the...

  • Studio Administrator

    2 weeks ago


    Stellenbosch, South Africa Mustard Seed Relationship Marketing Full time

    **Fixed Term Contract (Maternity Cover**: mid-November 2024 - 30 April 2025) An administrator is required for an advertising agency in Stellenbosch. The agency specialises in the marketing of shopping centres, so the pace is fast and the deadlines tight, necessitating a highly organised, focused, and capable studio team. The position advertised will be a...

  • Midweight Copywriter

    3 months ago


    Stellenbosch, South Africa Mustard Seed Relationship Marketing Full time

    Are you a word wizard? In the heart of Stellenbosch, our electric ad agency needs your talent. Craft sentences that sing and soar, leaving clients craving more. **Who we are**: We're a dynamic ad agency pushing brands into the spotlight. If you're a trailblazer with boundless creativity, join our team. Fit the bill? Can you weave words across platforms, from...

  • Client Executive

    1 month ago


    Stellenbosch, Western Cape, South Africa Marsh Full time

    Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk,...


  • Stellenbosch, South Africa Stellenbosch University Full time

    Duties/Pligte - Designing and implementing a strategic client partnering service model that aligns with SU's HR and organisational goals; - Serving as a strategic thought partner, fostering strong client relationships, and ensuring the partnering function is deeply integrated within the client base; - Providing leadership and oversight to the client...

  • Copywriter

    4 months ago


    Stellenbosch, South Africa Mustard Seed Relationship Marketing Full time

    Uncork your creativity in the heart of Stellenbosch! **Hey there, talented copy connoisseur! Picture this**: An advertising agency nestled in the breath-taking winelands, where only the great wines can compete with the stunning views. If you have a knack for crafting copy that pops like a champagne cork and leaves clients cheering for more, then this...

  • Copywriter

    5 months ago


    Stellenbosch, South Africa Mustard Seed Relationship Marketing Full time

    Uncork your creativity in the heart of Stellenbosch! **Hey there, talented copy connoisseur! Picture this**: An advertising agency nestled in the breath-taking winelands, where only the great wines can compete with the stunning views. If you have a knack for crafting copy that pops like a champagne cork and leaves clients cheering for more, then this...


  • Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 7662 AV **Consultant**: Anneke Viviers The focus will be on building supply, with a strong financial background to report to suppliers / transporters from a financial / query side regarding payment advice, POD documents, standardise how we receive documents, negotiate payment terms etc. **Qualifications**: Relevant Degree/Diploma. Strong...

  • Client Executive

    1 month ago


    Stellenbosch, South Africa Marsh Full time

    Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk,...


  • Stellenbosch, Western Cape, South Africa Helderberg Personnel Full time

    agriculture|creditors|financial|supplier relationship manager|transport **Job description**: The focus will be on building supply, with a strong financial background to report to suppliers / transporters from a financial / query side regarding payment advice, POD documents, standardise how we receive documents, negotiate payment terms etc. This person will...


  • Stellenbosch, South Africa CapitalH Full time

    Our client, who developed a financial wellness and inclusion platform that allows employees early access to already earned wages, is looking for Client Support Consultants.Requirements:Min 3 year’s working experience with Customer Success ServicesExperience in working with contracts (Service level agreement).Good Communication skills and must be able to...