Client Relationship Manager

5 months ago

Stellenbosch, South Africa PayProp Full time

**The role**:
As an onboarder, you will play a crucial role in introducing new customers to PayProp and assisting them with the transition process. Your responsibilities will include capturing data from their existing provider using Excel, ensuring their smooth setup on PayProp, and providing training to help them navigate the platform.

As an onboarder, you will be the main point of contact for customers during their initial three-month period. You will guide and support them every step of the way, ensuring a seamless onboarding experience. After this period, customers will transition into our general support system for continued assistance.

If you are passionate about helping customers, have strong Excel skills, and enjoy providing top-notch support, this role is perfect for you.

**What are we?**

PayProp is a company that allows Property Managers to automate rental payments and report on their portfolio, freeing up time and resources. The company processes a total of £2.0b per year in the United Kingdom, South Africa, Canada and the United States.

We are a market leader in the real estate payment sector and come to work to create and build on a superior product and service for our customers.

We prefer to make decisions quickly and openly. We like complex challenges. We like to do new things and we like our people to feel that they belong. We want our people to do what they are excited about and to take responsibility in producing great work furthering the company’s goals.

**What are we looking for?**
- We are looking for an office-based Customer Relationship Manager: Onboarding to join our team in Stellenbosch.
- PayProp is focused on delivering a world-class end-to-end customer experience. The Customer Relationship Management function falls within a framework of standards that are consistent, and professional and support the delivery of customer onboarding excellence, to help achieve lasting sustainability and impact on the ZA business growth.
- Truth and Care are the core of all communications and interactions with clients and colleagues.
- The Customer Relationship Manager is responsible for engaging with clients by building and preserving trusting relationships.
- Responsible for helping new customers get up and running on PayProp
- Answering incoming support calls
- Proactive Customer Onboarding
- From time to time each member may be required to assist or perform duties not specified above in order to ensure the smooth running of the company

**Skills**:

- Excellent interpersonal, presentation and communication skills.
- Excel literate.
- Superior product knowledge.
- Maintain passion and enthusiasm for a customer-centric approach.
- Advantageous: Proficiency in project management. Bonus: PRINCE2 Project Management certification or equivalent.

**Requirements**:

- Must reside in the Western Cape as this is a Stellenbosch office-based position
- Matric/Grade 12 equivalent
- 2-3 years relevant experience in **specialised** customer service.
- 3-month probation period

  • Client Relationship Officer

    4 weeks ago

    Stellenbosch, Western Cape, South Africa PODit Self Storage Full time

    Job Title: Client Relationship OfficerWe are seeking a highly skilled and customer-focused Client Relationship Officer to join our team at PODit Self Storage.Key Responsibilities:Provide exceptional customer service to clients via phone, email, and in-person interactions.Manage client relationships, ensuring timely and effective communication and issue...

  • Client Relationship Officer

    2 weeks ago

    Stellenbosch, Western Cape, South Africa PODit Self Storage Full time

    PODit Self Storage is seeking a skilled Client Relationship Officer to join our team. The ideal candidate will be responsible for handling client calls, emails, and visits in a timely and professional manner. Key responsibilities include: * Managing client relationships and providing exceptional customer service * Coordinating pod drop-offs and client...

  • Client Relationship Officer

    3 weeks ago

    Stellenbosch, South Africa PODit Self Storage Full time

    PODit hereby offers you the position of Client Relationship Officer. This post entails the following duties: Handling client calls, whatsapp texts/calls and emails in a timely manner (including after hours 17h00 - 19h00) Meeting and greeting clients at the entrance, when client visits are booked or when new clients arrive for a viewing Assisting clients in...

  • Client Relationship Officer

    4 weeks ago

    Stellenbosch, South Africa PODit Self Storage Full time

    PODit hereby offers you the position of Client Relationship Officer.This post entails the following duties:Handling client calls, whatsapp texts/calls and emails in a timely manner (including after hours 17h00 - 19h00)Meeting and greeting clients at the entrance, when client visits are booked or when new clients arrive for a viewingAssisting clients in...

  • Customer Relationship Manager

    5 months ago

    Stellenbosch, South Africa PayProp Full time

    **What are we?** PayProp is a company that allows Property Managers to automate rental payments and report on their portfolio, freeing up time and resources. The company processes a total of £2.0b per year in the United Kingdom, South Africa, Canada and the United States. We are a market leader in the real estate payment sector and come to work to create...

  • Client Relationship Officer

    1 week ago

    Stellenbosch, Western Cape, South Africa PODit Self Storage Full time

    Job Summary: We are seeking a highly skilled Client Relationship Officer to join our team at PODit Self Storage. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded. Key Responsibilities:Handle client calls, emails, and messages in a timely and...

  • Social Media Manager

    7 months ago

    Stellenbosch, South Africa Mustard Seed Relationship Marketing Full time

    A social media specialist is required by an advertising agency in Brandwacht Office Park, Stellenbosch. The agency handles a range of brands and specialises in the marketing of shopping centres, so the pace is fast and the deadlines tight, necessitating a highly organised, focused and capable person with experience on all platforms of social media to stay on...

  • Relationship Analyst

    5 months ago

    Stellenbosch, South Africa FirstRand Full time

    Job Description To support the Business Relationship Manager by analysing credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it...

  • Client Relations and Hospitality Manager

    4 weeks ago

    Stellenbosch, South Africa De Toren Private Cellar Full time

    **Customer Relations & Hospitality Manager | Role & Responsibilities** Starting date: 1 November 2024 **Experience Required** - Matric and a relevant hospitality/marketing/business qualification or experience - Experience in/a passion for the luxury industry - Experience in the corporate environment will be advantageous - Experience with wine farms and/or...

  • Software Product Owner

    2 months ago

    Stellenbosch, Western Cape, South Africa Farm Manager SA Full time

    Job Description**Job Title:** Software Product Owner - Farm Manager SA**Job Summary:** We are seeking a highly skilled Software Product Owner to join our team at Farm Manager SA. The successful candidate will be responsible for managing the product backlog, ensuring alignment with client needs and business goals, and driving the development of our...

  • Manager: Client Engagement

    3 weeks ago

    Stellenbosch, South Africa Capitec Full time

    Join Us in Becoming the Best Bank in the World!! We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and...

  • Software Product Manager

    4 weeks ago

    Stellenbosch, Western Cape, South Africa Farm Manager SA Full time

    Software Product OwnerAt Farm Manager SA, we are seeking a highly skilled Software Product Owner to join our team. As a key member of our product development team, you will be responsible for defining and delivering software products that meet the needs of our clients.Key Responsibilities:Evaluate and define product features at each development iteration,...

  • Marketing Brand Manager

    1 month ago

    Stellenbosch, Western Cape, South Africa Farm Manager SA Full time

    Job Title: Brand Marketing ManagerWe are seeking a highly skilled Brand Marketing Manager to join our team at Farm Manager SA. As a key member of our marketing team, you will be responsible for developing and implementing brand strategies that drive business growth and customer engagement.Key Responsibilities:Brand Strategy: Co-ordinate and implement brand...

  • Studio Administrator

    2 months ago

    Stellenbosch, South Africa Mustard Seed Relationship Marketing Full time

    **Fixed Term Contract (Maternity Cover**: mid-November 2024 - 30 April 2025) An administrator is required for an advertising agency in Stellenbosch. The agency specialises in the marketing of shopping centres, so the pace is fast and the deadlines tight, necessitating a highly organised, focused, and capable studio team. The position advertised will be a...

  • Marketing Brand Manager

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Farm Manager SA Full time

    Job DescriptionWe are seeking a highly skilled Marketing Brand Manager to join our team at Farm Manager SA. The successful candidate will be responsible for coordinating and implementing brand strategies aligned with the company's overall goals.Key ResponsibilitiesDevelop and execute marketing campaigns to grow brand awareness and loyaltyCoordinate the...

  • Marketing Brand Manager

    4 weeks ago

    Stellenbosch, Western Cape, South Africa Farm Manager SA Full time

    Job Title: Brand Marketing ManagerWe are seeking a highly skilled Brand Marketing Manager to join our team at Farm Manager SA. As a key member of our marketing team, you will be responsible for developing and implementing brand strategies that align with our business goals.Key Responsibilities:Brand Strategy: Co-ordinate and implement brand strategies...

  • Midweight Copywriter

    5 months ago

    Stellenbosch, South Africa Mustard Seed Relationship Marketing Full time

    Are you a word wizard? In the heart of Stellenbosch, our electric ad agency needs your talent. Craft sentences that sing and soar, leaving clients craving more. **Who we are**: We're a dynamic ad agency pushing brands into the spotlight. If you're a trailblazer with boundless creativity, join our team. Fit the bill? Can you weave words across platforms, from...

  • Software Product Owner

    3 weeks ago

    Stellenbosch, Western Cape, South Africa Farm Manager SA Full time

    Software Product OwnerWe are seeking a highly skilled Software Product Owner to join our team at Farm Manager SA. As a key member of our product development team, you will be responsible for defining and prioritizing product features, working closely with cross-functional teams to deliver high-quality software solutions.Key Responsibilities:Feature...

  • Marketing Brand Manager

    4 weeks ago

    Stellenbosch, Western Cape, South Africa Farm Manager SA Full time

    Job Title: Brand Marketing ManagerWe are seeking a highly skilled Brand Marketing Manager to join our team at Farm Manager SA. As a key member of our marketing team, you will be responsible for developing and implementing brand strategies that align with our business goals.Key Responsibilities:Brand Strategy: Co-ordinate and implement brand strategies...

  • Copywriter

    6 months ago

    Stellenbosch, South Africa Mustard Seed Relationship Marketing Full time

    Uncork your creativity in the heart of Stellenbosch! **Hey there, talented copy connoisseur! Picture this**: An advertising agency nestled in the breath-taking winelands, where only the great wines can compete with the stunning views. If you have a knack for crafting copy that pops like a champagne cork and leaves clients cheering for more, then this...