Senior Manager

2 weeks ago

Johannesburg, South Africa MTN Nigeria Full time

**1. Mission/ **Core purpose of the Job
**2. Context **(Global influences, environmental / industry demands, organisational mission etc.)
- The MTN Group strategy - Ambition 2025 - is based on 10 main pillars, including the Platforms one.
- Based on that, an increased focus is required on Enterprise ICT services and platforms across all MTN Operating Companies.
- In order to accelerate on this stream, MTN Group ExCo has decided to establish a Centre of Excellence (CoE) dedicated to those services.
- This is not far from what is happening in other Telco groups, like Telefonica or Vodafone.
- The current allocation has been selected among few options and has been approved from the Executive Steerco that is supervising the programme with the participation of Group and SA Exec’s.
- MTN South Africa is establishing a dedicated Technology function to support the MTN Converged ICT services ambitions.
- Unified Communications is one of the five Technology pillars of the Technology B2B Centre of Excellence.

**3. Key Performance Areas**:Core, essential responsibilities / outputs of the position (KPA's)

**Key Deliverables**

**Strategy Planning**
- Translate the strategic intent of MTN SA into clear deliverables for the Unified Communications and Collaboration portfolio.
- Provide strategic direction and technical oversight pertaining to the implementation of new tools, technologies, solutions, and methodologies.
- Manage and provide oversight for the implementation of UCC platforms strategy.
- Ensure alignment to overarching strategies for execution.

**Solutions Delivery**
- Management of the planning department for UCC platforms (BroadWorks, Session Border Controllers, Call Recording, etc).
- Responsible for UCC governance and formal controls of all UCC platforms.
- Updating disaster recovery plans for all UCC platforms.
- Budget, project, strategic and network capacity planning.
- Liaise with platforms Service Providers and Vendors.
- Management of Service Level Agreements (SLA).
- Collaborate with technical product development team to ensure successful product development that uses UCC platforms.
- Serving as the interface between customer facing entities and the various technical areas for the implementation for new UCC products.
- Undertake Technical Regulation assessments to take solutions to clients.
- Develop and continually optimise the end-to-end process flow to ultimately ensure customer satisfaction
- Gather and analyse product and service requirements from multiple customer-facing entities.
- Develop relevant documents as input to technical teams.
- Provide feedback to requestor in the form of consolidated high-level solution documents, costing and timelines.
- Design and implement workaround solutions and out-of-the-box thinking to ensure speed to market.
- Develop bespoke SLAs that meets customer requirements.
- Develop innovative network solutions with a strong focus on converged products that differentiate MTN in the market.
- Ensure product integration management by defining an end-to-end network architecture to support converged approach.
- Provide consolidated technology-based innovation, concepts and roadmaps to satisfy business requirements and create new demand.
- Ensure vendor management of equipment and solution providers.
- Ensure business plan objectives are met for new UCC solutions.
- Drive implementation of solutions and inventory.
- Ensure solutions provide excellent customer experience for end subscribers.
- Match solution requirements to device capabilities during solution development process.
- Understand industry trends and adopt them in customer solutions.
- Provide input into the demand management of network and platform infrastructure for Fixed and Enterprise networks.
- Ensure the right forecasting and demand management processes to cater for capacity and growth.
- Ensure the right technological trends are incorporated into infrastructure planning to build a future proof network.
- Develop and grow long term relationships with key corporate customers, vendors, MTN Business, Wholesale stakeholders as well as the Digital team.
- Initiate required technology changes to ensure alignment with the strategic direction of the company.
- Define architectural requirements for converged solutions and required processes.
- Manage business analysis of customer demand correlated to existing and possible solution deployment.
- Develop integrated costing models and scenarios for requested solutions.

**Profitable **Growth**
- Convert proposed solutions into sales through high quality solution documentation, presentations, client engagements.
- Ensure that MTN opco’s has infrastructure and platform plan for enterprise and fixed solution development.
- Provide input into the business cases for all solutions (Service on Demand) in the Enterprise, Wholesale and Fixed technology domain together with commercial units.
- Build inventory at the right cost structure for MTN Business, Wholesale an

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