Call Centre Data Capturer

2 weeks ago

Rivonia, South Africa CareerfinderZA Full time

**Key Performance Area**:
Verify and update all customer details onto the system
Review and assess customers affordability and credit worthiness
Offer debit order option with every customers’ call
Capture 30 Orders per hour

Maintain customer services
Ensure a polite, friendly, and professional confirmation service is offered to all customers and external stakeholders
Improve overall customer experience and service delivery statistics

Quality control
Ensure the accurate capturing of customer account details onto the system
Follow company processes accurately to ensure quality of service delivery

Administration and reporting
Ensure the accurate completion of time sheets on a daily basis
Ensure all verification documents are completed and approved within the required timeframes
Provide daily/weekly/monthly reports as per business requirements

Provide relief services
Provide relief work in other operational departments in order to meet business requirements and customer needs - when required

**Minimum Requirements**:
Grade 12/matric or equivalent
MS Office (Word, Excel, PowerPoint and Outlook)
One year experience in office administration and/or a data capturing preferably in a contact centre environment
Clear understanding of an operational contact centre environment

**Attribute and behaviours**
Positive and energetic
Managing work and time to meet the required deadlines
High attention to detail and accuracy
Proactive and operates with a sense of urgency
Ability to work alone and in a team
Excellent communication skills
Strong planning and organizing skills
Methodical in approach and adaptable to change
Ability to work well under pressure within a team as well as independently
Strong time management skills and ability to plan ahead
Excellent communication skills and ability to work well with a variety of people communicating across all business lines
Positive and dynamic leader who mentors and leads

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