Key Accounts Manager

3 weeks ago

Parktown, South Africa Rand Mutual Assurance Full time

As a Key Accounts Manager, you will be reporting into the Group Head of Business Development. You will be responsible to Plan and implement revenue activity to specific, existing major accounts were growing relationships, identifying opportunities, and account management skills are critical. You will be responsible for accounts to multiple platforms in making the process of establishing and maintaining broad client relationships essential.

**WHAT WILL YOU DO?**

**Key Account Management**
- Manage a portfolio of key and strategic customer relationships personally.
- Develop and execute tailored solutions and strategies for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability.

**Customer Relationship Management / Account Management**
- Build Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at national levels.
- Coordinate the engagement of own organization with the partner organization to ensure effective two-way flow of information and resolution of issues.
- Manage key partner relationships to ensure their ongoing satisfaction and loyalty.

**Customer Needs Clarification**
- Consult with a range of partner representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid
- to long-term customer needs, and develop and agree to a specification of partner requirements.

**Sell Partner Propositions**
- Leverages a cross-functional internal team (for example, technical, commercial, and legal) to configure a complex tailored or bespoke product and services solution and associated contractual terms that meet the partners mid
- to long-term needs at a national/key operating unit level.
- Negotiate agreement with the partner and internally with commercial colleagues to ensure that partner requirements are met at an acceptable level of profitability and cash flow OR Review and authorize complex sales proposals from team members that deviate from standard terms, escalating issues to senior management where appropriate.

**Promoting Customer Focus**
- Develop internal plans and work collaboratively with other departments to improve internal relationships and build strong external partner relationships.

**Customer Relationship Development / Prospecting**
- Develop and implement relationship management plans for complex potential partner accounts to identify and build relationships with relevant decision makers and influencers within the partner organization and to enable effective two-way flow of information and resolution of issues.

**Customer Relationship Management (CRM) Data**
- Oversee the implementation and maintenance of the partner relationship management system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of partner relationships.

**Sales Opportunities Creation**
- Develop a personal network within the business sector and represent the organization at business sector events.
- Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.

**Operational Compliance**
- Monitor and review performance and behaviours within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.

**Personal Capability Building**
- Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

**WHAT YOU'LL BRING TO THE TABLE?**
- B Degree
- Post Grad Degree will be an advantage
- A minimum of 6 years relevant experience of which 3 years being experience of planning and managing resources to deliver predetermined objectives as required
- Experience working in or mining, insurance and metal industries would be an advantage.
- Collaboration
- Relationship management
- Service management
- Customer Focus
- Customer Focus
- Business Insight
- Manages Complexity
- Ensures Accountability
- Organizational Savvy
- Communicates Effectively
- Builds Networks
- Directs Work
- Financial Acumen
- Strategic Mindset
- Collaborates
- Optimizes Work Processes
- Manages Resistance
- Understands Customer Needs
- Understands Issues/Motivations
- Customer-Focused Approach
- Understands Buying Influencer Needs
- Verbal Communication
- No skill components assigned
- Builds Rapport
- In-Depth Questioning
- Questions Strategically
- Account/Client Management
- Strategic Planning and Analysis
- Closes Effectively
- Commercial Acumen
- Diagnoses Needs with Questions
- Effectively Presents Solutions
- Managing Change
- Negotiates Strategically/Tactically
- Planning and Organizing

**WHAT WILL YOU GET IN RETU

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