Head Technical Marketing

16 hours ago

Sandton, South Africa Santam Full time

What will you do?

Santam Broker Solutions has a Head Technical Marketing and Underwriting Communications role available. The role reports to the Chief Underwriting Officer, Santam Broker Solutions. What will make you successful in this role?

To showcase the key selling and unique features of Santam Broker Solutions (SBS) in a manner that improves sales and profitable growth. To assist brokers in objection handling of any kind including developing competitor product analyses and comparison tools. To ensure that all SBS communications are of the highest quality, professional and easy to understand by our target audiences. This specifically includes underwriting circulars and media messaging.

**KEY ACCOUNTABILITIES AND RESPONSIBILITIES WILL INCLUDE**:
Responsible for extracting key selling and unique features of our product, underwriting and service (operation and claims) functions across our lines of business.
Extract and analyse underwriting information to produce technical insights to showcase to our brokers and clients. This includes:
Reporting
Analyses
Positioning of message

Perform competitor product comparisons and produce documentation that assist our quoting and sales staff in a manner the improves conversion and retention
Assist in writing and producing SBS Underwriting media articles as required
Ensure that underwriting circulars are easy to understand, professional and meet all our CI (corporate image) requirements
Assist in developing SBS’s Underwriting marketing and communication plan to ensure that our message lands in all instances. This includes consideration of various ways of communicating: Written Presentation Digital

Responsible to ensure that SBS Underwriting intranet site remains relevant, is up to date, easy to navigate, with correct versioning control
Responsibility to ensure Underwriting content is produced, written well and uploaded to the relevant company’s internal publications these include:

- Intranet (SharePoint)
- Staff App (WordPress)
- Underwriting training curriculum
- Broker portal
Liaise with claims, operations, Santam experience team and others to Qualifications and Experience

Bachelor’s Degree - applicable major preferred (Actuarial/Statistics/Applied Maths).
Minimum of 10 years strong Data Analysis & Management experience is required.
Minimum 5 years’ experience in insurance products, systems and data management.
Minimum 5-8 years’ experience operating at a management level.
Insurance-related qualifications, such as AIISA/FIISA, recommended but not required.
Post graduate degree in computational science, e.g. Mathematics, Statistics, Actuarial, Data Science recommended
Experience in leading and managing a team of specialists
Experience working with client administration systems and data warehousing
Strong commercial acumen and experience with change management and / or organizational change process

**Knowledge of**:
Short-term insurance industry knowledge
Underwriting and financial concepts
Knowledge of Commercial and Personal Lines pricing and underwriting systems Skills

Good oral and written communication skills (English)
Ability to edit, summarise and rewrite copy
Strong research and analytical skills
Ability to work under pressure
Independent worker
Ability to write concisely
An interest in the financial services industry
High work rate
Deadline driven
Detail orientated
Adaptable
Analytical
Self-driven
Results driven
Lateral thinker i.e. can see the bigger picture/ alternatives Competencies

Collaborates
Client focus
Drives results
Flexibility and adaptability
Cultivates Innovation
Attention to detail About the company

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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