Retail Credit Supervisor

7 months ago

Bedfordview, South Africa RCL FOODS Careers Full time

To manage a team of credit staff, ensuring that timing, risks, issues and resource requirements are prioritized
- To ensure the execution of credit management processes and transactions and ensure the capabilities within the team; with special emphasis on coaching and mentoring staff on the execution of critical

**Duties & Responsibilities**:
**Credit Management**
- Ensure the credit controller distributes and customers receive statements, invoices or POD’s on time, to enable
- Check and release all discounts and rebates prepared by the Credit Controller before the close of month-end.
- Review stock tolerance journals and statements, where
- Ensure that credit notes are billed correctly to appropriate customer
- Release orders in the system once customer has been vetted daily
- Compliance with Business Process in order to have no Audit findings.

**Customer Administration**
- Review compliance with credit limits and possible non-conformances prior to credit limits being exceeded
- Review and action all transactions on 60 days
- Cash Forecast - 2 x weekly accurate forecasting per each customer account, daily Cash flow confirmed, daily Actuals balancing back to bank statement.

**Claim Processing**
- Authorize valid deals on the prepared pricing cover sheet and submit to claims department for
- Ensure that invalid claims are directed to the pricing department for further
- Ensure that pricing claims and credits have been
- Ensure all rebate claims are allocated to the correct principals within the SAP system and that all claims are accompanied by tax invoice numbers and the VAT number.

**Returns Management**
- Ensure that action is taken on reports of returns or damaged stock and that copies of the claims are obtained from the
- Communicate within the department if any credit has been passed to the

**Invoicing**
- Ensure that all branch and direct delivering invoices are paid
- Ensure that all invoices have valid proof of delivery adhering to customer specifications.
- Ensure that queries regarding unpaid invoices are followed up and attended to promptly.

**Payment Processing**
- Ensure that remittance is received from customers by the due date and ensure that payment is correctly allocated to customer
- Ensure that invoices or credit notes charged to incorrect accounts are corrected by journal entry to balance customer

**Information and Data Management**
- Ensure team members accurately and regularly capture data into the SAP system to enable access to reliable
- Share with and report relevant data, information and trends to management teams to facilitate reliable business decision-making.

**Team Supervision**
- Lead subordinates towards meeting strategy and targets through regular communication and utilization of full organizational talent management tool
- Conduct performance appraisals and supervise team succession and resource planning.
- Provide and schedule training based on team members’ development requirements and
- Coach and support team members where necessary to achieve
- Manage the employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company
- Build a high energy team to deliver accurate financial reporting and a culture of corporate governance
- Manage the activities of the team and ensure internal customer service requirements are
- Manage leave and general time management issues in line with organizational deliverables.

**KPI’s**
- Accuracy of credit processing
- Standing of customer credit
- Account reconciliation and payment according to terms and agreed pricing conditions
- Days outstanding
- Overdue payments
- Cash collection levels
- Query resolution

**Minimum Requirements**:
Minimum Matric

Credit Management 4

Diploma or Degree will advantageous

At least 5 years’ experience in a credit and logistics environment

FMCG experience specific to Retail Customers - Shoprite & OK Foods

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