Commercial Operations Manager, South Africa

2 weeks ago


Johannesburg, South Africa UPL ltd Full time

**Commercial Operations Manager, South Africa**:

- Job Id: 6612- City: JOHANNESBURG, Gauteng, South Africa- Department: Customer Service- Function: Sales, Marketing and Alliance- Employee Type: Permanent Full Time- Seniority Level: Mid-Senior level- Description:

- **Role Profile: Commercial Operations Manager: South Africa**

**________________________________________________**
- This document describes the responsibilities and main duties of the position._
- The list of responsibilities & tasks is not exhaustive. They can be adapted to the organization and to the needs of the service and the company._

**Commercial Operations Manager: South Africa**
- Department: Commercial_
- Position: Commercial Operations Manager: South Africa_
- Location: JHB, South Africa_
- Reporting to: Deon Coetzee, National Commercial Manager: South Africa_
- Geographical scope: South Africa_
- Key Roles: Logistics, Stock Management, Transportation_

**Purpose**

To assist the South African commercial team with all logística and warehouse management support to grow the UPL business.

**ESSENTIAL DUTIES AND RESPONSIBILITIES (includes the following)**
- (Please provide a short description under each heading/output)_

**Time spent**

**Commercial support function**
- Collaborate and consult with Supply Chain/Inventory Manager on the delivery of goods and services as per commercial demand
- Keeping the Commercial team and customers updated regarding:

- product availability
- out-of-stock items
- supply issues/delays
- plant stoppages/downtime
- general issues affecting supply (beyond the control of the team)
- Coordination with Supply chain/Inventory Manager to ensure Manufacturing/Planning/Distribution will lead to the delivery of products to customers as per demand.
- Assist in National stock allocations vs forecast
- Participating in system enhancements to assist in operational efficiency (Forecast, DC process) and increase service levels.
- Ensure correct monthly pricing is loaded into the system and orders are booked out accordingly

**30%**

**Sales & Administration**
- Ensure all pricing, codes, and availability are in order and loaded into the system
- Monitor and manage stock levels by giving warehouse permission to despatch stock accordingly
- Be aware at all times of SOH and Orders
- Giving regular customer feedback and follow-ups on stock-related queries
- Manage collections to push for shorter lead-times
- Communication of orders and loads with the Warehouse
- Management of back orders and clean-up of the system

**25%**

**Staff Management**
- Assisting in employment development (Six direct reports)
- Goals, KPI and performance management of reporting staff

**15%**

**Customer & Commercial team relationships**
- Maintain excellent relationships with key stakeholders
- Dealerships (Novon, NRC, Agronamic, AgriFokus, Nexus, FAC etc.)
- Commercial team (SG, Coastal, Cape)
- Support team
- Build relationships and assist the rest of the Supply team (Procurement, Warehouse, Forecast, Finance etc.)

**15%**

**Customer Service**
- Lead manage the Customer service team (Six direct reports)
- Assisting the team with all communication key stakeholders
- Provide day-to-day support on Customer Service operation
- Drive continuous improvement of processes and service
- Maintain and manage Audit compliance

**15%



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