Support Manager: Internal Communications

2 months ago

Roodepoort, South Africa Clover Recruitment Full time

**Job Advert Summary**:
Clover is looking for an Support Manager: Internal Communications to develop and execute internal communication strategies that effectively convey our company's vision, values, goals, and initiatives to our employees.

This role will be instrumental in promoting a positive and productive work environment, enhancing employee morale, and fostering a sense of belonging and purpose. Facilitating effective communication within the company, ensuring alignment, engagement, and a sense of unity among our employees across various departments and locations.

**Minimum Requirements**:

- Degree
- Experience in working with senior management
- Business English: Fluent
- Computer literacy (Advanced)
- Code 08 Driver's license
- Travel off-site/ overnight stay

**Duties and Responsibilities**:
**Internal Communications Strategy**
- Collaborate with the HR and other internal stakeholders to document and implement comprehensive internal communication strategies that align with the company's objectives and values
- Ensure that the messaging is consistent, impactful, and resonates with employees at all levels
- Craft compelling stories that showcase the company's achievements, employee successes, and community involvement
- Oversee the company's internal communication channels, ensuring they are up-to-date, relevant, and user-friendly. Explore innovative ways to improve communication efficiency, such as integrating new technologies or platforms

**Employee Engagement Initiatives**
- Develop and support initiatives to enhance employee engagement and promote a positive company culture
- Organise events, town halls, and webinars to encourage interaction, provide updates on company developments, and foster a two-way communication flow
- Work closely with management and project teams to create clear and effective communications during times of organisational change, such as mergers, acquisitions, restructuring, or new initiatives
- Help employees understand the reasons behind changes and manage potential concerns or uncertainties
- Implement methods to gather feedback from employees regarding internal communications effectiveness
- Analyse data and key performance indicators to continuously improve communication strategies and tailor them to meet employee needs

**Employer Brand Advocacy**
- Educate employees about the company's employer brand identity and values, encouraging them to become employer brand advocates both within the organization and externally
- Ensure a consistent brand message across internal communication materials
- Maintain open lines of communication to keep employees informed and reassure them during difficult times

**Project Briefing and Coordination**
- Create clear and detailed project briefs for creative agencies, outlining objectives, timelines, target audience, and key messaging
- Foster effective communication channels between the organization and creative agencies to ensure a smooth flow of information
- Regularly conduct status meetings to track project progress, address concerns, and offer support to agencies when required

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