Client Relationship Officer Group Schemes

4 months ago


Benoni, South Africa The Recruitment Agency South Africa (TRASA) Full time

**Client Relationship Officer Group Schemes**:
**Job Summary**:
Provide support, manage the client relationship and address any client issue that may arise. Assist with support to the members registered on our plans.

**Key Responsible Areas**:

- Build relationships with the Employers
- Deal with all day to day activities that the employer may require
- Provide customer care support to members/companies
- Conduct general administrative duties

**Tasks**:
**Build relationships with the Employers**
- Build ongoing relationships with key stakeholders at clients
- Be assigned and responsible for an assigned group of companies dealing with interalia:

- Check that New Companies are captured correctly on CRM
- Maintenance of the assigned companies information
- Compliance with FICA regulations
- Confirm that all the necessary member information is received from the assigned company
- Check that policies are captured correctly and correct any errors
- Confirm new memberships by sending a membership certificate to the Company together with the expected
- Request membership packs from fulfilment and ensure all information is accurately reflected
- Responsible for delivering the Welcome packs to the company
- Responsible for all necessary communication is sent to the assigned company contact
- Ensure that your assigned companies are fully compliant and that the required monthly premiums are paid timeously

**Dealing with all day to day activities that the employer may require**:

- Daily servicing of employers
- Assist with any issue an Employer may have around the membership of their employees on the cover
- Check monthly employee schedules for accuracy
- Provide monthly interaction with the client

**Provide customer care support to members/companies**:

- Provide customer care support to members/companies
- Be responsible along with other teammates for the inbound calls for all lines assigned to Group Schemes
- Assist with the Please Call Me numbers
- Notify Finance of any new members, member additions or cancellations for the companies
- Monthly checking of the Bordereau to ensure it matches the CRM system
- Monthly checking of the assigned companies Bordereau to ensure that the amounts are correct
- Ensure that membership movements are correctly received by the various Providers (PPN,Mediscor, PAMC, DRC, Specsavers)
- Regular contact with assigned company contacts doing general PR calls
- Assist any group scheme member with any query or claim that may be received by the department, follow up and provide feedback to the relevant party
- Ensure that treating customers fairly is adhered to at all costs

**Conduct general administrative duties**:

- Perform any other task entrusted by Management
- Ensure that the necessary departmental reporting is adhered to
- Provide support and assistance to the Sales Executives and Take on Team

**Essential Qualifications**:

- Matric

**Essential Experience**:

- 1 year administrative experience

**Desirable Experience**:

- Medical Scheme Call Centre experience

**Knowledge and Skills**:

- Excellent customer service skills
- Good listening skills
- Good interpersonal skills
- Execellent communication skills
- Good computer skills
- Exceptional problem solving skills
- Good organisational skills

**Attributes**:

- Self motivated
- Able to work under pressure
- Work independently
- Sense of responsibility
- Patience


  • QHSE Officer

    3 weeks ago


    Benoni, Gauteng, South Africa Job Masters Full time

    Job Title: QHSE OfficerJob Masters is seeking a highly skilled QHSE Officer to join our team. As a QHSE Officer, you will be responsible for ensuring the company's Environmental, Health, and Safety compliance regarding applicable legislation, standards, and stakeholder requirements.Key Responsibilities:Support the development and implementation of QEHS...

  • Office Administrator

    2 months ago


    Benoni, South Africa Swift Property Group Full time

    **Administrative Assistant** **Location**: Benoni, Gauteng **Working Hours**: Monday to Friday, 8:00 AM - 5:00 PM **Overview**: **Key Responsibilities**: - Perform daily administrative tasks to support office operations - Capture and maintain accurate data in company systems - Conduct cold calls to potential clients and schedule appointments - Organise...

  • Office Administrator

    1 month ago


    Benoni, South Africa Swift Property Group Full time

    **Administrative Assistant** **Location**: Benoni, Gauteng **Working Hours**: Monday to Friday, 8:00 AM - 5:00 PM **Overview**: **Key Responsibilities**: - Perform daily administrative tasks to support office operations - Capture and maintain accurate data in company systems - Conduct cold calls to potential clients and schedule appointments - Organise...


  • Benoni, South Africa BVSA Group Full time

    **Position: Junior Company Secretarial Officer** **Location: Benoni** BVSA Chartered Accountants are seeking a secretarial officer to join our team. **Key Responsibilities**: Manage and process documentation, director changes and other changes related to CIPC. Handle CoR documents Share transfers and maintaining a share registers Updating and...

  • Branch Manager

    5 months ago


    Benoni, South Africa Fidelity Services Group Full time

    **Vacancy**:Branch Manager - Urban** **Region**:(Branch)** **Reporting to**:General Manager** **Overall Purpose of the Job**: To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to...


  • Benoni, South Africa National Risk Managers Full time

    Our Benoni Telehealth department is currently looking for qualified medical officers with PHC and Comm Serve experience to provide confidential clinical advice to patients,review medical reports and treatment plans. Tasks: Initiate and analyse treatment plans. · Review medical reports and provide treatment plans. · Explain and discuss test results or...

  • Tactical Officer

    4 months ago


    Benoni, South Africa Fidelity Services Group Full time

    The overall purpose of this position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times. You will form part of a Tactical Unit servicing the clients in and around the East Rand area. **Minimum Requirements** - Matric - Grade A PSIRA accredited and...

  • Tactical Officer

    5 months ago


    Benoni, South Africa Fidelity Services Group Full time

    The overall purpose of this position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times. You will form part of a Tactical Unit servicing the clients in and around the East Rand area. **Minimum Requirements** - Matric - Grade A PSIRA accredited and...

  • Medical Officer

    2 days ago


    Benoni, Gauteng, South Africa National Risk Managers Full time

    We are looking for a skilled Medical Officer to join our team at National Risk Managers. As a Locum Medical Officer, you will be working in our Benoni Telehealth department, providing confidential clinical advice to patients and reviewing medical reports and treatment plans.Key Responsibilities:Initiate and analyze treatment plansReview medical reports and...


  • Benoni, Gauteng, South Africa beBee Professionals Full time

    Client Support SpecialistWe are looking for a highly skilled Client Support Specialist to join our team at BeBee Professionals. In this role, you will be responsible for providing support to our clients, including responding to inquiries, resolving issues, and providing product information.Key qualifications include: 2+ years of customer service experience...


  • Benoni, Gauteng, South Africa beBee Professionals Full time

    beBee Professionals is seeking a Client Support Specialist to join our team. The successful candidate will be responsible for providing customer service and support to our clients, responding to customer inquiries, and resolving customer complaints.The ideal candidate will have excellent communication and interpersonal skills, a strong customer service...


  • Benoni, South Africa Fidelity Services Group Full time

    **FSS - East Rand Branch** A vacancy exists for a Disciplinary Hearing Officer at the East Rand branch. **Minimum Requirements** - Relevant Qualification - Relevant Degree and extensive IR Experience - 5 years relevant work experience. - Knowledge of disciplinary hearing proceedings - Advanced computer literacy in the Microsoft Office package — MS Word,...


  • Benoni, South Africa Fidelity Services Group Full time

    A vacancy exists for an Operations Manager stationed at our East Rand branch office. The position will report to the Branch Manager. The overall purpose of this position is to ensure that all client’s security needs are always efficiently and professionally adhered to and met. **Key Performance Areas :(Not totally inclusive)**: - Ensuring that...

  • Admissions Recruiter

    2 weeks ago


    Benoni, Gauteng, South Africa Invictus Education Group Full time

    About the RoleThe International Hotel School Benoni Campus is seeking a highly motivated Admissions Consultant to contribute to the success of their admissions team.This is an excellent opportunity for a sales professional or customer service expert to leverage their skills in a dynamic education environment.Key ResponsibilitiesProvide exceptional customer...

  • Cook Johannesburg

    5 months ago


    Benoni, South Africa Tsebo Group Full time

    **About Us**: Fedics is recruiting for a Cook to assist with the preparation of and the serving of all meals to customers, ensuring great customer service always. It is the responsibility of a Cook to ensure that the kitchen and service areas are clean and tidy, assisting with waste removal and washing up. As a leading African Integrated Workplace...

  • QHSE Specialist

    2 weeks ago


    Benoni, Gauteng, South Africa Job Masters Full time

    Job Title: QHSE OfficerJob Summary:We are seeking a highly motivated and experienced QHSE Officer to join our team. The successful candidate will be responsible for ensuring the company's Environmental, Health and Safety compliance with applicable legislation, standards, and stakeholder requirements.Key Responsibilities:Support the development and...

  • Office Supervisor

    4 months ago


    Benoni, South Africa H Systems (Pty) Ltd. Full time

    **JOB PROFILE** **JOB PURPOSE** The core purpose of the role is to generate sales and visit key clients, and direct the activities of the office, whilst ensuring sufficient stock availability at the branch. **KEY PERFORMANCE AREAS** - Administration and Reporting. - Sales. - Customer Service. - Purchasing. - SHEQ Integrated Management System...


  • Benoni, Gauteng, South Africa Job Masters Full time

    Job Title: Human Resources OfficerThe Human Resources Officer plays a crucial role in providing administrative support to the Group in terms of recruitment and selection. This involves ensuring that the best candidates are appointed to the correct role in support of business endeavours.Key Responsibilities:Provide effective and efficient administrative...


  • Benoni, Gauteng, South Africa Invictus Education Group Full time

    Admissions Consultant RoleWe are seeking a highly motivated and organized Admissions Consultant to join our dynamic team at Invictus Education Group.About the Role:The successful candidate will be responsible for ensuring the smooth admission process for students, providing exceptional customer service, and maintaining accurate records.Key...

  • Office Administrator

    5 months ago


    Benoni, South Africa Upmarket Virtual Solutions Full time

    My Client, based in Lakefield, Benoni offers professional business services to small and large organisations. They currently have a vacancy for an Office Administrator who seeks to further a career in the Finance space. **Minimum Requirements** - Matric - Completed or currently studying in the Finance field - Basic office skills - Working experience on MS...