Switchboard

2 weeks ago


Sandton, South Africa JD Group Full time

**Introduction**

JD Group is seeking a professional and reliable individual to join the Customer Resolution Centre team as a switchboard operator. The individual will be responsible for operating the company's switchboard system, directing incoming calls to the appropriate departments or individuals, and providing exceptional customer service to all callers.

**Description**
- Answer all incoming calls promptly and professionally
- Direct calls to the appropriate departments or individuals
- Take messages and relay accurate information to the intended recipients
- Maintain a neat and organized switchboard area
- Assist with general administrative tasks as needed
- Provide exceptional customer service to all callers
- Follow company policies and procedures related to switchboard operation
- Assist with maintaining phone system equipment and reporting any technical issues to the appropriate department

**Minimum requirements**
- Grade 12, relevant diploma/degree
- Previous experience operating a switchboard system preferred
- Excellent communication skills, both verbal and written
- Strong customer service skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency with basic computer skills
- Ability to remain calm and professional under pressure



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