Switchboard Supervisor

**ROLE PURPOSE**

To manage the Switchboard facilities in a professional manner; provide a high level of customer service to all external and internal callers.

**MAIN OUTPUTS**
- Ensures high level switchboard operation service.
- Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.
- Updates information promptly on the directory system and continuously update the database.
- Responds to calls that return to the board unanswered and assists callers with alternative extensions.
- Develops a sound knowledge of all the names of the key Clients, Senior Management, Directors and EXCO.
- Handles client complaints and queries and provides prompt feedback.
- Keeps an open channel of communication with fellow staff and builds team spirit
- Ensures high level switchboard operation service.
- Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.

**QUALIFICATIONS AND SKILLS**

**_ The Applicant must meet the following requirements:_**
- Matric (Senior Certificate)
- National Diploma in Receptionist/Administration/Secretarial or related qualification
- Valid SA Drivers License
- Minimum 6 years relevant experience in customer service within a corporate environment & office administration/secretarial
- Administration/Reception/Switchboard training ideally in a customer orientated environment
- MS Word, MS Excel & MS Outlook

**FUNDAMENTAL COMPETENCIES**
- Customer/Client Focused
- Ability To Dealing With Ambiguity
- Interactive Reasoning
- Planning & Scheduling
- Teamwork & Partnering
- Relationship Building
- Good Listening Skills
- Excellent Oral Communication