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Veterinary Receptionist

4 months ago

Cape Town, South Africa Plumstead Animal Hospital Full time

**Veterinary Receptionist**

**Full-time Position.**

Joining our personal team in a busy practice, you’ll deliver exceptional care by going above and beyond your duties providing an exceptional customer service, putting patients and clients first.
Everyone here is focused on our patients and clients, and you will be too as you answer calls and queries, make appointments and take payments, and ensure the practice is safe and well-stocked.
You must share our values being trustworthy, caring and progressive, you’ll also take the initiative in customer service and have caring, thoughtful communication skills. Of course, share our love of animals and be able to deal with patients and clients in sometimes distressing circumstances.
VERY IMPORTANT: You will be working shifts and therefore you will need to be flexible and have reliable transport.

**Essential duties and responsibilities**:

- Provide top-notch customer service.
- Being attentive to client and pet needs.
- Identify and work compassionately and patiently with clients in various emotional states.
- Answer phone calls from clients and provide reasonable advice.
- Schedule appointments and schedule procedures.
- Check-in clients, weigh dogs and notify the doctor that the next patient is here.
- Client call backs.
- Managing record requests between other hospitals and specialty practices.
- Client education.
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and waiting area clean and sanitary, taking out the trash and recycling, cleaning floors, sanitising the consult room, kitchen and kennels if needed.
- Process payment transactions.
- Relay appropriate information to/from clients to doctors and/or management.

**Requirements**:

- At least 3 years of customer service job-related experience.
- Must be able to safely lift bags of dog food, and heavy dogs when needed.
- Preferably come from a veterinary or vet shop background.

**Other**:
Multitasking and accepting constructive criticism are essential. Punctuality is expected.

Salary will be dependent on experience and will be discussed during the interview process.

This job description does not necessarily cover every task or duty that might be assigned.

There may be additional responsibilities assigned as necessary.

Application Question(s):

- Do you have your own transport?
- What is your salary expectation?
- What is your notice period?

**Experience**:

- Veterinary OR Vet Shop: 1 year (preferred)
- Customer Service: 3 years (preferred)

Expected Start Date: 2024/04/02