Restaurant Manager
5 days ago
Intimate high end hotel close to Stellenbosch is looking for an exceptional Restaurant Manager to manage the Restaurant, and be responsible for the maintaining of all standards, policies and procedures relating to the restaurant, with a strong emphasis on staff training and development, guest satisfaction, product quality and profitability.
Duties & Responsibilities
- Ensure that the department is adequately staffed, being responsible for rosters and delegating staff duties.
- Ensure all staff report for duty and that the teams maintain a professional and polished look
- Ensure all new employees receive the correct induction into the department and are systemically trained
- Address guest needs, requests and complaints and escalate as needed.
- Monitor guest feedback and update guest profiles with their preferences.
- Ensure a positive and memorable personal experience for all guests.
- Drive personalised service whilst demonstrating a sense of urgency, priority and dedication.
- Notice and communicate opportunities to further improve quality and service standards.
- Creates an environment that that contributes to highly positive employee engagement and commitment
- Report any defects, damages or maintenance issues
- Maintain constant cleanliness
- Facilitate and promote excellent daily communication between the restaurant and all other departments
- Maintain inventory and stock levels whilst minimising waste and preventing breakages.
- Ensure that daily briefings with detailed information on guest preferences and itineraries are done.
- Maintain the agreed standards to promote and facilitate a good working environment
- Manage wages and staff costs and exercise strict control of overtime.
**Requirements**:
- Matric Certificate
- Diploma in Catering / Hospitality Management advantageous
- Minimum of 3-5 years’ experience in a similar position within a luxury Hotel
- Valid driver’s license
- Extremely organised and detailed orientated
- Excellent people management skills
- Previous experience and an in-depth knowledge of all processes relating to Food & Beverage
- Good organisational and time management skills
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