Manager: Client Care

1 month ago


Johannesburg, South Africa Momentum Insure Company Limited Full time

**Introduction**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**
- Lead and assume operational responsibility for a number of teams within the Client Care Department (Intermediary focused Call centre, focusing on Personal and Commercial product servicing).**Requirements**:

- Relevant qualification will be highly beneficial
- FAIS accreditation
- Advanced Excel skills (You will be expected to do projections on graphs )
- 5 years’ managerial experience (essential)
- Experience as a Department Manager will be an advantage
- Relevant experience and accreditation in personal and commercial product (essential)
- FAIS Regulatory examination RE1 (Key Individual exam) will be an advantage

**Duties & Responsibilities**
- Target setting
- Budgeting
- Planning
- Shifts
- Quality
- Team Leader development
- Department staffing, Recruitment and Selection
- Performance management, including management of disciplinary processes
- Continuous improvement of training methods, performance measurement systems, underwriting standards etc.
- Management reports
- People management
- Relationship management with various stakeholders e. intermediaries

**Competencies**
- Strategic and operational leadership ability and know how
- Organised, self-disciplined and self-motivated
- Results and deadline driven
- Coaching skills
- Tenacity and resilience
- Ability to work in a team environment
- Excellent interpersonal and communication skills (written/verbal)
- Judgment and problem-solving skills
- Computer literate
- Take ownership and responsibility
- Leading through vision and values
- Enthusiastic about the job and the company
- Excellent track record within current department


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