IT Support Technician

3 weeks ago

East Rand, South Africa Unique Personnel Full time

**Job Number**
- 38642

**Job Type**
- Permanent

**Job Title**
- IT Support Technician

**Computer Skills**
- A +

**Industry**
- Building - Construction

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng

**Overall Responsibility**
- To ensure that the IT users computer equipment and IT infrastructure/network perform at required levels at all times in the area of responsibility.

**Key Roles And Responsibilities**

**Operational Tasks**:

- To provide technical support on client specific software and hardware.
- To maintain / repair equipment, including printers and scanners.
- Timely return of repaired equipment to site.
- To deploy and re-deploy existing equipment.
- To attend to the IT infrastructure according to standards set by thecompany
- To comply with policies & procedures set by thecompany
- To assist in the testing of system functions affected by changes and updates/upgrades prior to implementation.
- To update, upgrade, support and administer the Anti-Virus Software and other software as directed by Network & Operations team.
- To set-up the required IT equipment for training.
- Setting up of new equipment and upgrading existing systems
- Talking to users to establish details of faults
- Recording problems and their solutions for future reference
- To provide first level support for Local Area Network and Wide Area Network)

**Helpdesk: (When implemented)**
- Ensure all calls logged on Help Desk.
- To investigate and reply to queries from users.
- To resolve first level calls and only forward relevant first-level calls to appropriate second and third-level persons after investigation.
- To maintain the Helpdesk updated with all support actions taken and to be taken for each logged call until its successful completion.
- Please note that the Job description contains all tasks and duties required for this position. Space does not allow us to include all.

**Behavioural Competencies**
- Team player and ability to work with others
- High level of self-confidence and trouble shooting
- Achievement oriented and results performance orientated.
- Customer Service oriented
- High energy and drive

**Knowledge, Skills & Experience**
- Solid technical knowledge on Desktop IT equipment & Servers. (A+)
- Solid technical knowledge of Networks (N+)
- Good knowledge of IT infrastructure within the area.
- MCP will be a bonus**Inherent Requirements**

**Qualifications**
- Post Matric qualification in IT

**What Qualification**

**Minimum Qualification**
- Diploma

**Status**
- Pending / Unavailable

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