Food and Beverage Manager

**Food and Beverage Manager**

**Location**: Brahman Hills, Nottingham Road, KwaZulu-Natal

**About Us**: At Brahman Hills, we pride ourselves on providing exceptional experiences for our guests, a renowned 4-star establishment nestled in the picturesque Midlands of KZN on Nottingham Road, we are looking for a dedicated and dynamic Food and Beverage Manager to join our team and elevate our guests' experience. The responsibilities of the food and beverage manager include managing food and beverage operations and standards, adhering to budgets, hiring and training food and beverage staff, and handling customer complaints.

**Key Responsibilities**:

- Maintain standards of food and beverage quality and guest service quality.
- Provide excellent levels of internal and external customer service.
- Achieves budgeted revenues and expenses and maximizes profitability related to the food and beverage department.
- Contribute to the profitability and guest satisfaction perception of other hotel departments.
- Develops short term and long term financial and operational plans for the food and beverage department which support the overall objectives of the hotel.
- Participate in the preparation of the annual hotel budget.
- Increases level of guest satisfaction by delivery of an improved product through colleague development, job engineering and quality image.
- Manage in compliance with established company policies and procedures.
- Maintain procedures for security of monies.
- Maintain procedures for credit control and handling of financial transactions.
- Maintain inventory control procedures, ie: Stock Control
- Manage the Human Resources within the division. Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate as appropriate. ie: Establish targets, KPI’s, schedules, policies and procedures.
- Develop, recommend, implement, and manage the division’s annual budget, business/marketing plan forecasts and objectives to meet/exceed management expectations.
- Implement and manage all company programs to ensure compliance with the SOP’s and LSOP’s; to include safety and sanitary regulation, comply with all health and safety regulations, and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
- Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
- Manage the maintenance/ sanitation of the Food and Beverage areas and equipment in the hotel to protect the assets, comply with regulations and ensure quality service.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
- Assist in designing menus, purchase goods and continuously make necessary improvements.
- Report to management regarding sales results and productivity

**Requirements**:
**Experience**:

- Hotel Management Diploma / minimum of 5 years Food and Beverage manager or supervisor experience
- Four to five years of employment in a related position in a luxury hotel or resort.
- Requires advanced knowledge of the principles and practices within the Food & Beverage/Hospitality profession. This includes the knowledge required for management of people, complex problems and food and beverage management.
- Ability to study, analyse, and interpret complex activities.
- Must possess highly developed communication skills to negotiate, convince, sell, and influence other managerial personnel, hotel guests, and /or corporate clients
- Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
- Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint
- Ability to manage personnel and meet financial targets
- Guest-oriented and service-minded

**References**: Applicants must provide traceable references which will be verified.

**Customer Service**: Demonstrated ability to deliver strong customer service. Must be skilled in addressing customer concerns, complaints, and ensuring guest satisfaction.

**Pressure Handling**: Ability to work efficiently under pressure, especially during peak dining hours and high occupancy rates.

**Availability**: Must be willing to work hospitality hours, including nights, weekends, and holidays as required.

**Desirable Traits**:

- Strong leadership skills.
- Effective communication and interpersonal skills.
- Analytical skills for understanding restaurant metrics and making informed decisions.
- Knowledge of the latest trends in the food and beverage industry and best practices.

If you are passionate about the hospitality industry and thrive in a fast-paced en