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Human Resource Officer

4 months ago

Durban, South Africa Talksure Full time

**MAIN PURPOSE OF THE ROLE**

This position will provide support on various and general human resources functions within the department

**DUTIES AND RESPONSIBILITIES**

**Analysis**
- Monitor and analyse the attendance of the sales environment; Provide daily feedback to line managers; Ensure that line managers are addressing the attendance concerns in line with company policy and best practice; provide feedback to HR Business Partners for further interventions.
- Monitor Work Performance of agents on a weekly basis; raise concerns to HR Business Partners; assist with the Performance Improvement Programme Mediation Sessions between the line manager and agent.
- Monitor Work Performance of support staff - assist with performance appraisal
- Monitoring of attrition to identify trends and patterns

**Administration**
- Assist line managers by reviewing warnings; make suggestions on changes to be made on the warnings.
- Assist HR Business Partners with disciplinary notices for desertion hearings; setup and attend Desertion Hearings; communicate outcome of hearing to relevant parties.
- Conduct exit interviews
- Update attrition report; analyse data and provide HR business partners with feedback;
- Ensure that all documents are timeously scanned and uploaded onto Payspace
- Drafting of Job Descriptions for new roles and ensuring current Job Descriptions are updated
- Assist HRBP in CCMA preparation

**Provide support to sales managers, department line managers and team leaders**
- Provide ongoing support on general HR aspects, in line with company policies and procedures, and HR best practises.
- Promote employee wellbeing and professionalism.

**Induction/On Boarding**
- Act as a facilitator for induction and orientation of new employees
- Sign off on policies and Contracts for all new employees
- Onboarding of support staff including sign off on policies and contract

**QUALIFICATIONS AND EXPERIENCE REQUIRED**
- Matric
- Diploma or degree in Industrial Relations or Human Resources Management is required
- A minimum of 3-5 years of experience is required in the role or similar
- Contact centre industry experience or similar is advantageous.
- Understanding of Labour legislations
- Understanding of company's policies and procedures.
- Understanding the company QA Processes
- PC Literate

**BEHAVIOUR AND COMPETENCIES REQUIRED**
- Logical
- Analytical
- Organised
- Detail orientated
- Objective
- Ethical
- Honesty
- Ability to work well under pressure.
- Understanding
- Consistent
- Flexibility
- Integrity
- Problem solving skills.
- Excellent written and verbal communication skills
- Interpersonal skills

Remuneration: A market related package including benefits