Retention Consultant

6 months ago


Durban, South Africa Shackleton Life Full time

Key Responsibilities of the Position:

- Deploy retention strategies to retain existing clients.
- Maintain and update records of business sold and adhere to company administration

policies and procedures.
- Show tolerance and patience in understanding client’s complaints, reason for cancellation

and other issues and positively turn the call around
- Achieve daily, weekly, and monthly retention targets and company performance standards.
- Identify reason for cancellations, return debits, lapses, and surrenders and bring to the

attention of the Admin Manager to effectively work together to reduce the number of

cancellations.
- Establish, build, strengthen and maintain key relationships with clients and to increase client

loyalty.
- Address and resolve all client’s queries relating to policy administration.
- Attend to Return Debits ,Cancellations, Lapses and surrenders received from all

communication channels.
- Demonstrate the value of Shackleton Life Product Offering’s to clients.
- Proactively suggest improvements in clients’ retentions
- Always maintain QA Standards and FAIS requirements.
- Ensure quality and compliance standards are met.
- Build positive client’s relationships and solve or escalate client queries and complaints.
- Manage time and workloads to ensure that deadlines and targets are met.

**Requirements**:

- Extensive experience in a contact center with a proven sales track record.
- Extensive product knowledge of all Shackleton Life Products
- Knowledge and understanding of the Shackleton Life Systems
- Completion of the RE exams would be an advantage.
- Recognized qualification in Long/Short Term would be an advantage.
- Excellent customer service
- Basic Report Writing Skills
- Sound skills in problem solving, communication and computer literacy.
- Ability to work as part of a team.

**Salary**: R6,000.00 per month



  • Durban, South Africa LexisNexis Full time

    Subscription Retention Consultant Do you enjoy collaborating with teams and customers to deliver on common goals? Do you enjoy building solid internal and external relationships resulting in growth? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global...

  • IT Sales

    3 months ago


    Durban, South Africa Microminder Full time

    **Job Description: IT Sales & Retention Consultant** **Location**: Westlands, Nairobi **Hours**: Full Time **Company Overview** Join a leading UK-based Managed Service Provider, renowned for its rapid growth and market leadership in IT Services, Managed Services, and VoIP/hosted telephony. This dynamic environment offers significant opportunities for...


  • Durban, KwaZulu-Natal, South Africa Sanlam Group Full time

    Job Title:Branch Head: Simeka Benefit ConsultingAbout the Role:We are seeking an experienced and results-driven Branch Head to lead our team in Durban. As a key member of our organization, you will be responsible for managing a portfolio of clients and ensuring their satisfaction, retention, and expansion.Key Responsibilities:Manage a team of consultants to...

  • Sales Consultant

    4 months ago


    Durban, South Africa FIBRE -TEL PTY LTD Full time

    Job Title: Sales Consultant Location: Northdale, Pietermaritzburg (PMB), Bluff, Newlands, Stanger, Tongaat, Hambanathi **Salary**: Basic Salary of R7000 per month + Commission (no fuel allowance) **Key Responsibilities**: Actively seek out and engage with potential customers to meet monthly sales targets. Promote and sell our products/services within the...


  • Durban, South Africa Dymaxa Recruitment Full time

    Our client, a non-profit, medical scheme is seeking a **Regional Service Consultant for the KZN area.** **Responsible for excellent service delivery to members, advisors, providers, and suppliers in accordance to prescribed processes. Coordinating the functions and logistics of the regional office and responsible for all purchases and other logistic...


  • Durban, South Africa Sanlam Group Full time

    Job title : Branch Head: Simeka Benefit Consulting - DurbanJob Location : KwaZulu-Natal, DurbanDeadline : December 13, 2024Quick Recommended Links Jobs by Location Job by industries What will you do? To consult to the trustees/management committees of retirement funds and employers, assist in the daily managing and logistical control of the funds, to...


  • Durban, South Africa Sanlam Group Full time

    Job title : Branch Head: Simeka Benefit Consulting - Durban Job Location : KwaZulu-Natal, Durban Deadline : December 13, 2024 Quick Recommended Links Jobs by Location Job by industries What will you do? To consult to the trustees/management committees of retirement funds and employers, assist in the daily managing and logistical control...

  • Sales Consultant

    3 months ago


    Durban, South Africa FIBRE -TEL PTY LTD Full time

    Job Title**:Sales Consultant - Door to Door Sales** Location**:Newlands, Stanger, Tongaat, Bluff** **Salary**: Basic Salary of R7000 per month + Commission **(no fuel allowance)** **Key Responsibilities**: **Door to Door Knocking**. Leads will be provided. Target Driven Actively seek out and engage with potential customers to meet monthly sales...


  • Durban, South Africa Sanlam Full time

    **Who are we?** Simeka Consultants and Actuaries (Simeka) is a consulting and advisory business in the employee benefits industry. We offer innovative solutions and services to a wide range of clients encompassing retirement funds, employers, medical scheme members, trade unions and members of retirement funds. Our goal is to continue assessing and...

  • B-bbee Consultant

    6 months ago


    Durban, South Africa ResRecruit (Pty) Ltd Full time

    **Overview** - We are looking for a B-BBEE Consultant to join our team and manage client relations and the overall process relating to compliance planning, implementation and verification audits in line with relevant dtic guidelines, B-BBEE codes of good practice and regulatory best practice (which is overseen by the South African National Accreditation...


  • Durban, South Africa Servest Careers Full time

    **Job Context**: **SERVEST SECURITY, A DIVISION OF SERVEST HAS A VACANCY FOR A BUSINESS DEVELOPMENT CONSULTANT REPORTING TO THE SALES DIRECTOR. MUST HAVE A MINIMUM OF 3-5 YEARS STRONG PROFESSIONAL SALES EXPERIENCE.** **Minimum Requirements**: **Minimum Requirements** - Proven track record of credible sales success - Matric - Sales qualification preferable -...

  • Sales Consultant

    2 months ago


    Durban, South Africa FIBRE -TEL PTY LTD Full time

    **Job description** Job Title**:Sales Consultant** Location**:Newlands, Stanger, Tongaat, Bluff, Northdale PMB, Hambanathi, Cornubia** **Salary**: Basic Salary **R5000** **+ Commission + Fuel Allowance if you are using a vehicle.** **Key Responsibilities**: **Door to Door Knocking**. Leads will be provided. Target Driven Actively seek out and engage...


  • Durban, South Africa Winning Form Group Full time

    Winning Form has an exciting opportunity available for an Operations Assistant to be based in Umhlanga, Durban. The Human Resources Consultant will be responsible for providing comprehensive support to the Winning Form Group which will include, but is not limited to recruitment, workforce planning, succession planning and Industrial Relations. **Minimum...

  • Healthcare Consultant

    6 months ago


    Durban, South Africa Sanlam Full time

    **About Sanlam Corporate**: - Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We believe in creating and cultivating a positive, energised working environment that gives...


  • Durban, South Africa Aon Corporation Full time

    Posting Description: **Internal Healthcare Consultant - Durban** Do you have experience in Healthcare (medical aid) consulting? Do you live in Durban? Read on! **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust...


  • Durban, South Africa Sanlam Full time

    Branch Head: Simeka Benefit Consulting - Durban Date: 12 Nov 2024 Location: Durban, KwaZulu Natal, ZA Company: Sanlam Group Who are we? Simeka Consultants and Actuaries (Simeka) is a consulting and advisory business in the employee benefits industry. We offer innovative solutions and services to a wide range of clients encompassing retirement funds,...


  • Durban, South Africa Jobted ZA C2 Full time

    Job Title: Motor Claims Consultant Department: Claims Location: Kloof, Durban, KZN Employment Type: Full-Time Reports To: General Manager Claims Role Overview We are seeking a dedicated Motor Claims Consultant to join our team. The successful candidate will be responsible for managing and processing motor insurance claims efficiently, ensuring adherence to...

  • Healthcare Consultant

    3 weeks ago


    Durban, South Africa Aon Corporation Full time

    Posting Description: **Healthcare Consultant - Durban** Live in KZN? Extensive Healthcare consulting experience? We have an opportunity for you! Aon South Africa is recruiting a Healthcare Consultant in our Employee Benefits department, based on a hybrid basis from our offices in Durban. **Aon is in the business of better decisions** At Aon, we shape...


  • Durban, KwaZulu-Natal, South Africa Rad Resources Full time

    At Rad Resources, we are seeking a highly skilled Wealth Management Consultant to join our team. As a key member of our financial services division, you will play a crucial role in providing expert advice and guidance to our clients.Job DescriptionKey Responsibilities:• Conduct comprehensive financial needs assessments for clients, focusing on wealth...


  • Durban, South Africa Total IT Recruitment Full time

    **CRM BUSINESS CONSULTANT** **Responsibilities** - Unlocking our evolving value proposition by on-boarding and maintaining bureau market clients, and through continuous consulting with them identify and act upon opportunities to up-sell additional products and services and become their business champions - Deliver on the desired end-to-end client experience...