Global Data Analyst

5 months ago

Cape Town, South Africa Dentons Full time

The Global Business Technology (GBT) department is essential to meet the Firm's strategic vision. We help to align technology services with the Firm's objectives. This alignment is essential for providing excellent service and value to the firm and its stakeholders. The Firmwide technology function mirrors the firm's Verein structure, balancing the delivery of standardized global services enabled by GBT with tailored local solutions offered by local technology teams. This approach reflects the firm’s strategy of building an integrated global law firm, while also recognizing the unique needs of individual local firms. Since its establishment in 2016, GBT has become an integral component of the firm’s support infrastructure, relied upon by Verein Members and Affiliates (VMAs). The team, now spanning over 50 members across 12 countries, has seen significant development with its adoption of best practices across various disciplines such as project management, IT service management, and technology operations, highlighted by the introduction of the Central Technology Support (CTS) service. GBT's role and mission have adapted to support the firm's strategic decisions, such as enabling an integrated firm ethos, maintaining a single brand promise, and supporting growth. The objective is to support and enable crossborder client work. These strategic choices require a technology team with a global focus to enable and support a unified domain, embrace early cloud adoption, implement shared systems, and develop a common digital platform for global integration and collaboration. This has led to the creation of systems that aggregate data for client and people management and support cross-border incentive programs. Global Business Technology is shaped by industry best practices and is designed to optimize technology delivery within the firm's Federated IT model. The team is structured around four core groups: Global Technology Programs, Global Data & Application Services, Global Technology Services, and Global Commercial Services. Each group is responsible for specific areas of technology and business, ensuring effective collaboration and clear accountability. This structure enables GBT to focus on delivering on its promise of Service Excellence.

The Global Data Analyst is a crucial member of the Global Digital Data Services group, playing a pivotal role in leading the integration of data across all global business systems. Dentons’ data is complex and requires deep understanding of sources and integrations into various repositories. This role involves monitoring integration to detect issues with data, performing analysis of feedback arising from users worldwide, and ensuring data quality is consistently reflected across all global systems and downstream platforms. Close collaboration with integration developers, solution designers, database administrators, and global/regional leadership teams is essential to effectively analyze data issues and maintain quality data. Success in this position can only be achieved by building a culture of collaboration across the team, with colleagues throughout GBT, and fostering positive relationships with local technology teams.

Key Accountabilities
- Assume the responsibility for analyzing output of integration rules and communicating impact to

stakeholders.
- Identify problems to be solved by integration developers and monitor completion.
- Perform analysis on regional and global data directories and perform gap analysis.
- Monitor and troubleshoot processing issues and misaligned data reported by users and work with regional

and global stakeholders to ensure they are solved quickly and efficiently.
- Translate user requirements into technical queries.
- Help identify and document technical requirements for global software initiatives, ensuring the existing

data set is compatible with these requirements.
- Participate in data related discussions with Dentons partners and provide technical guidance for

compliance with Dentons' data requirements.
- Collaborate with other team members in the development of data structure requirements for new business

needs.
- Establish and maintain well-documented descriptions of the firm’s key metrics.
- Develop and update documents for data operations.
- Provide insights into developing technology trends, particularly in data systems, with the integration of AI.

**Requirements**:
Skills and Competencies

The Global Data Analyst must demonstrate a diverse set of skills and competencies to enable effective

collaboration, problem-solving, and continuous improvement on a global scale.

Technical Expertise
- Deep understanding of global IT infrastructure and data design principles.
- Strong business analyst skills are required for this role.
- Solid experience querying REST APIs and converting results into tabular formats for analysis.
- Solid experience writing complex SQL queries.
- ETL/BI layer analysis experience is desirable.
- Knowledg

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