Client Service Analyst

1 week ago


Cape Town, South Africa S&P Global Full time

**S&P Global Market Intelligence**

**The **Role**:Client Service Analyst

**The Team**:S&P Global is seeking a Client Service Analyst to sit in our Cape Town office and support clients on our Debtdomain platform.

**The Impact**:Debtdomain is the pre-eminent platform for managing the loan syndication process from pitch through Agency, covering Origination, Syndication, Sales, Trading, Investor CRM, Deal Pipeline, Compliance and Secure Document Distribution. The platform has been used for tens of thousands of deals launched by hundreds of banks and institutional clients since 2002.

**What’s in it for you**:You will have an opportunity to collaborate with colleagues across business lines and global regions. This is an exciting opening for anyone eager to learn about finance, banking and high-technology.

**Responsibilities**:

- Work with a global team of Service Analysts responsible for front-line client services on the Debtdomain platform.
- Build & maintain strong customer relationships and provide outstanding client service, including onsite client coverage, training and support.
- Capture and channel user feedback to the management team in order to facilitate the continuous improvement of our products and services.
- Resolve product or service problems by clarifying the customer’s issue; determining the cause of the problem; explaining the best solution or escalating to the appropriate team.
- Collaborate and work well within multiple organizational and functional departments.

**What We’re Looking For**:

- Bachelor’s Degree preferred
- Experience within the financial industry would be preferred, but not a requirement
- Excellent written, spoken and verbal communication skills, including strong interpersonal skills and articulate phone presence
- Excellent prioritization, organizational and time management skills a requirement

**Return to Work**

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

**Grade/Level **( _relevant for internal applicants only _): Level 4

**The Location**:Cape Town, South Africa

**S&P Global delivers essential intelligence that powers decision making **. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

**S&P Global Market Intelligence **partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.**Equal Opportunity Employer**:



  • Cape Town, South Africa KAAP Service Full time

    KAAP Customer Service offers an excellent team of Customer Service Experts for your customers. As the first point of contact, we answer and assist with your customers' queries in a friendly, binding and professional manner. Close and courteous communication is what persistently gives your clients the feeling that they are not just in good, but the best...

  • Client Analyst

    3 weeks ago


    Cape Town, South Africa Circana South Africa (Pty) Ltd Full time

    Client Analyst Let’s be unstoppable together! What will you be doing? The Client Analyst role supports the broader Client Deliveryteam in attaining high levels of client satisfaction by ensuring the build, maintenance and dispatch of databases, reports and online services to Circana Clients. You will partner closely with the CPG Manufacturer & Data...

  • Client Reporting

    4 months ago


    Cape Town, South Africa Teleperformance South Africa Full time

    **Job Title**:Client Reporting and Insight Analyst **Location**: Office based **Contract Type**: Full Time **Department**:Operations & MI **Reports to**: Service Delivery Manager **Grade**:Analyst **Job Summary / Overview** The core role of the Client Reporting and Insight Analyst is to manage the success and delivery of the business & client programs...


  • Cape Town, South Africa Rory Mackie & Associates Full time

    The role of the Client Operations Analyst is to work closely with the strategic client relationship team in the daily servicing of a designated set of clients, invested via an Investment Management Agreement or equivalent, and to provide administrative support and reporting. Each Client Operations Analyst has an allocation of clients. This allocation is...


  • Cape Town, South Africa Rory Mackie & Associates Full time

    The role of the Investment Client Operations Analyst is to work closely with the strategic client relationship team in the daily servicing of a designated set of clients, invested via an Investment Management Agreement or equivalent, and to provide administrative support and reporting. Each Investment Client Operations Analyst has an allocation of clients....


  • Cape Town, South Africa Consilio LLC Full time

    Overview: The Analyst, Strategic Clients Solutions (SCS) (“SCS Analyst”) works with primary account manager (“AM”) to maintain and expand relationships within the strategic clients. Working with several AMs, the SCS Analyst is responsible for providing key levels of assistance and analysis towards the goals of account management, retention and...


  • Cape Town, South Africa Capital Assignments Full time

    Our client is a boutique wealth management company offering affluent clients wealth planning strategies that protect what is important to them, build the reality they dream of, create what their hearts desire, and grow what they have worked so hard to build. They are looking to bring in a driven Client Portfolio Analyst. This role supports Portfolio...


  • Cape Town, South Africa CA Financial Appointments Full time

    Dynamic, asset management client’s operations team seeks a passionate young investment analyst profile, with a stellar academic record and passion for financial markets to join their team. This role will not only be exposed to research and analysis but also understanding the industry and investment-related issues through research and analysis. If you have...

  • Junior Client Analyst

    1 month ago


    Cape Town, South Africa Circana South Africa (Pty) Ltd Full time

    Let’s be unstoppable together! What will you be doing? The Junior Client Analyst role supports the broader Operations team in attaining high levels of client satisfaction by ensuring the build, maintenance and dispatch of databases, reports and online services to Circana Clients. You will partner closely with the CPG Manufacturer & Data Input teams to...


  • Cape Town, South Africa FirstRand Full time

    Job Description Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Commercial Sales and Service Cape Metro you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...


  • Cape Town, South Africa Candidate Connect Full time

    An established, and well rated asset manager is looking for an **Institutional Client Research Analyst** to join their team in Cape Town. The main focus of the role is to produce high quality investment research that fulfil the needs of institutional clients. Key to this role is having the **right attitude**: client focused mentality; innovative and...


  • Cape Town, South Africa Dentons Full time

    **Global Client Terms Analyst** We are seeking a Global Client Terms Analyst to support the Global Client Terms Team within the Global Business Acceptance Department to facilitate the review and management of client terms obligations and pitch documentation, to ensure smooth management of daily workflow, and to facilitate effective management of contractual...

  • Services Analyst

    7 months ago


    Cape Town, South Africa Kurtosys Full time

    ABOUT US: Kurtosys provides asset and wealth managers with a data and content publication platform that enables the construction and distribution of critical sales, marketing, and client reporting materials. Founded in 2002, Kurtosys operates across four global offices. Underpinned by global ISO-27001 certification in information security management, the...


  • Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

  • Financial Analyst

    7 hours ago


    Cape Town, South Africa Frogg Recruitment Full time

    Financial Analyst Cape Town CBD Our Financial Services Client in Cape Town CBD is looking for an experienced Financial Analyst with 3-5 years relevant experience. Degree and experience essential from the financial services Insurance industry FROGG Recruitment


  • Cape Town, South Africa Service Solutions Staffing Full time

    International Retailer is seeking to employ a Commercial Financial Analyst to join their dynamic team Responsible for working with various departments Client and assisting with day to day queries, providing support as well as producing information to enable management to make key decisions. Responsible for elements of the month end process. Key...

  • Kyc Analyst

    1 month ago


    Cape Town, South Africa IDR Group Full time

    We are a rapidly scaling, regulated fund services and technology (fintech) company. Our vision is to be the trusted hub of the private markets, allowing investors to authenticate once across all of their private equity investments. We deliver efficiently, accurately and on time through our web platform which we develop in-house. We operate as...


  • Cape Town, South Africa Computacenter Full time

    **End User Services FLA3 Analyst**: **Location**: Cape Town | **Job-ID**: 200233 | **Contract type**: Permanent | **Business Unit**: IT Service Desk **End User Services FLA 3 Analyst** **Day to Day Duties** As an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities. **Contacts...

  • Operations Analyst

    23 hours ago


    Cape Town, South Africa Tracking Talent Full time

    Multinational Investment Management company is looking for a Operations Analyst to join their Johannesburg offices. The Operations Analyst will be involved in the day-to-day operations and key projects of the Investment Managers operations in South Africa, the United Kingdom and Ireland reporting directly into the Head of Operations. Working closely with...

  • Business Analyst

    1 day ago


    Cape Town, South Africa Western Cape Corporate Placements Full time

    Our client is seeking a highly skilled and experienced Business Analyst to join their Solutions Team. The ideal candidate will be instrumental in driving improvements and creating efficiencies through digitalisation and process improvements. As part of a small team, this role requires a dynamic individual who can wear multiple hats and is comfortable working...