Sales and Service Advisor

2 weeks ago

Bushbuckridge Mpumalanga, South Africa Nedbank Full time

**Req Number**
- 129655**Closing Date**
- 12 November 2023**Location**
- Mpumalanga - Bushbuckridge- Leadership Pipeline- Manage Self: Technical (MST)- FAIS Affected- FAIS Affected - Yes**Job Purpose**
- To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.**Responsibilities**:

- GROW:
- Escalate unfulfilled client request to the appropriated channel for actioning.
- On-board basic accounts (i.e Personal loans, Credit cards).
- Ensure client's needs assessment is completed to offer related products and services.
- Inform clients of finacial products, features and benefits.
- Deliver sales targets and achieve client acquisition, growth and retention objectives.
- Obtain referrals from existing clients and source leads from other business units.
- Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
- Position client's financial product requests for approval in line with process and procedure.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
- Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
- Act with a client first mindset in all client engagements.
- SOLVE:
- Solve basic problems and issues (i.e debit order dispute).
- Assess and listen carefully with understanding to establish and clarify client sales and service needs.
- Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
- Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
- Attend to administrative duties after on-boarding or service activity.
- Authenticate clients, provide client service and meet client's identified needs.
- Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Control the queuing process and prioritise clients with special needs.
- Ensure all devices are operational during business hours.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies.
- Complete sales tasks through planning and reviewing against agreed role requirements.
- EDUCATE:
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
- Drive digital adoption to enable, educate and migrate clients on digital.
- LEAD, RISK & COMPLIANC- Identify and recommend opportunities to enhance processes, systems and policies.
- Manage client appointment schedule to meet business objectives
- Meet service excellence, teamwork and personal development goals.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (i.e. cards).
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
- Mitigate risks and meet regulatory and legislative requirements where applicable.
- Adhere to Workforce Management, principles, methodology and scheduling.
- Report suspicious transactions.
- Essential Qualifications - NQF Level- Diploma
- Preferred Qualification- FAIS accredited Qualification (Accounting, Finance, Banking, Business)- Minimum Experience Level- 1 - 2 years
- Retail/Banking Client Service, Sales, Relationship experience**Technical / Professional Knowledge**
- Customer service principles
- Product Knowledge
- Interbank operations
- Problem solving skills
- Client Relationship Management
- Product sales skills
- Employee engagement methodologies
- Microsoft Office
- Relevant Nedbank policies and procedures
- Behavioural Competencies- Sustaining Customer Satisfaction
- Building Customer Relationships
- Sales Persuasion
- Targeting Sales Opportunities
- Planning and Organizing
- Technology Savvy
- Adaptability
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

  • Service Advisor

    4 days ago

    Mpumalanga, South Africa Clicks Group Limited Full time

    Advert reference: click_013271 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain **Location**:Mpumalanga **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: Are you passionate about health...

  • Service Advisor

    3 days ago

    Mpumalanga, South Africa Clicks Group Limited Full time

    Advert reference: click_013728 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain **Location**:Mpumalanga **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: Are you passionate about health...

  • Dealership Service Advisor

    3 days ago

    Mpumalanga, South Africa GAP Consulting Full time

    Mpumalanga, Mpumalanga - Motor Retail - Service Dept - R 13 000 - R 18 000 Monthly - Job ref: WP012844/JC - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Dealership Service Advisor **Minimum Requirements**: - Must have a minimum of 2 years’ recent experience as a Service Advisor within the Automotive...

  • Service Advisor

    3 weeks ago

    Mpumalanga, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Mpumalanga - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: To ensure service excellence at the point of sale by ensuring fast and efficient customer service...

  • Sales Advisor

    5 days ago

    Mpumalanga, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:Retail Operations**Location**:Mpumalanga - **Contract**:Fixed Term Contract**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: The main purpose of the job is to offer exceptional customer service by providing detailed product knowledge and...

  • Food Service Sales Consultant

    Found in: Whatjobs ZA C2 - 5 days ago

    Secunda, Govan Mbeki Local Municipality, Gert Sibande, Mpumalanga, 2302, South Africa BizGro Sales Placements Full time

    A leading Food Service Distributor seeks the services of a sales professional, with extensive experience. This is a Secunda based opportunity. The ideal Candidate/s will – > have strong business acumen & attention to detail > know the hospitality industry in & around the East Rand / Secunda region > be 100% fluent Afrikaans Please Quote:...

  • MFC Salaried Financial Advisor

    Found in: Talent ZA C2 - 3 weeks ago

    Bushbuckridge, South Africa Old Mutual Full time

    Description Key /Performance Areas Financial Advice Provides advice in line with the customer value proposition & compliance framework. Works in specific allocated markets. Works with a specific range of products. Personal Effectiveness Accountable for service delivery through own efforts.  Individually accountable for managing own...

  • Sales Advisor

    2 days ago

    Mpumalanga, South Africa Clicks Group Limited Full time

    **Listing reference**: 016224**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Retail Operations**Location**:Mpumalanga - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - The main purpose of the job is to offer exceptional customer service by providing...

  • Distribution Manager

    5 days ago

    Bushbuckridge, Mpumalanga, South Africa RCL FOODS Careers Full time

    **Purpose of the Role**: We are seeking a dynamic and results-oriented Distribution Manager to lead our distribution teams at both our bakery and depots. Your primary goal will be to ensure efficient distribution processes to meet customer service levels and sales targets while adhering to safety, health, and food safety standards. Collaborating closely with...

  • Despatch Clerk

    5 days ago

    Bushbuckridge, Mpumalanga, South Africa RCL FOODS Careers Full time

    At RCL FOODS we see & do things differently, we think bigger, work smarter, and collectively as a team to achieve our ambition to provide more food to more people, more often! We at RCL FOODS are in search for a Despatch Clerk to join our Baking Division. The role will be based in Bushbuckridge and report to the Distribution Mananger. **Duties &...

  • Wellness Advisor

    3 days ago

    Mpumalanga, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Mpumalanga - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: To offer exceptional service to all customers by providing knowledgeable service and basic...

  • Beauty Assistant

    3 weeks ago

    Mpumalanga, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:Retail Operations**Location**:Mpumalanga - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate...

  • Beauty Assistant

    4 days ago

    Mpumalanga, South Africa Clicks Group Limited Full time

    **Listing reference**: 016426**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Retail Operations**Location**:Mpumalanga - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about beauty products and helping people look and feel good? Are you...

  • Sales Consultant

    3 days ago

    Mpumalanga, South Africa Job Crystal Full time

    Sales Consultant Mpumalanga Market Related - Sector: Sales - Posted: Wednesday, 8 March 2023Job Details The purpose of the Sales Consultant role is to build a brand the new apparel brand, contribute to an outstanding service culture, observe store standards, and operational excellence, and deliver on service and sales strategies alongside the new...

  • Service Contract Manager

    Found in: beBee S ZA - 4 weeks ago

    Mpumalanga,, South Africa Sandvik Full time

    Sandvik’s job vacancy, Career and Recruitment Job title : Service Contract Manager – M2 (Ogies) jobs in Mpumalanga Job Location : Mpumalanga, Deadline : March 28, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description Provides technical support in electrical and mechanical maintenance. Maintains and improves machines and...

  • Sales Representative

    4 days ago

    Mpumalanga, South Africa SAFAL Group Full time

    **Key Performance Areas**: - Customer relationship management - Manage the respective Supa-Roof Store, as well as the Sales Assistant - Ensure that the stock is properly stored and displayed, is adequate for the market off take with a week to 2 week’s headsup, and is paid for before being collected. - Ensure that the store is clean and tidy at all...

  • Field Sales Specialist

    3 weeks ago

    Mpumalanga, South Africa iKhokha Full time

    Company Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...

  • Sales and Logistics Coordinator

    3 days ago

    Mpumalanga, South Africa Stafflink Recruitment Solutions Full time

    **SALES AND LOGISTICS COORDINATOR** ***Sales and Logistics Coordinator based at Broodsnyersplaas, Blinkpan, Mpumalanga, which is between Middelburg and Bethal on the R35, approximately 35km from Middelburg. Working hours are normal office hours with additional ad-hoc availability as-and-when required. **Listed below are the job specifications and...

  • Field Sales Specialist

    Found in: Talent ZA C2 - 2 days ago

    Mpumalanga, South Africa iKhokha Full time

    Job DescriptionEver spotted those cheerful yellow card machines around town? Yep, that's iKhokha, on a mission to revolutionize how small businesses embrace digital payments.  Join our journey by becoming a Field Sales Specialist, contributing to our digital empowerment narrative in unique ways. If you thrive in a lively sales atmosphere, bring that...

  • Sales Representative

    Found in: beBee S ZA - 4 weeks ago

    Mpumalanga, Nelspruit, South Africa Smollan Full time

    Smollan’s job vacancy, Career and Recruitment Job title : Sales Representative – Mbombela jobs in Mpumalanga Job Location : Mpumalanga, Nelspruit Deadline : April 04, 2024 Quick Recommended Links Jobs by Location Job by industries As a Sales Rep, you will be responsible for: Sales and Communication Management  Customer Service Key Manage...