Customer Service Representative

1 day ago

Johannesburg, South Africa Zimmer Biomet Full time

**Job Summary**:
To deliver a high quality of service to all internal and external customers. To adhere to company policies and to behave in a responsible manner at all times.

**Principal Duties and Responsibilities**:
**Order Entry**
- Receive, prepare quotations for customers ensuring the correct prices are used as per agreements where necessary
- Process and edit customer orders to ensure accuracy upon input
- Monitor backorder issues when necessary
- Obtain appropriate authorization for special prices

**Releasing**
- Release all orders not in credit hold. Contact credit control to release all orders held
- Ensure that the items released are the items ordered and are released with the correct delivery documentation.
- Follow up on orders sent to hospitals for OSP’s

**Internal Credits**
- Arrange returns documentation for hospitals and notify the warehouse of the collection of stock
- When stock returned and is in a re saleable condition credit request needs to be completed and given to CSD Manager or CSD Supervisor to credit
- A copy of the original invoice as well as the credit note must be sent to the customer and to Credit Control

**Loans**
- Liaise with sales regarding administration of orders
- Allocate and release back orders when available
- Ensuring all charges are posted correctly

**General**
- Liaise with CSD Manager to interpret policy and progress product availability
- Keep up to date with all filing
- To identify customer needs and ensure the company is represented in a business like manner at all times
- Identify areas of weakness and make recommendations for improvement

**Other Duties and Responsibilities**
- Any other duties that may be required from time to time within the scope of this Job Description and qualified by prior training or experience

**Expected Areas of Competence**:
**Technical Skills / Knowledge**
- High numeracy skills essential
- Excellent communication and telephone skills essential
- Problem solving and decision making
- Computer Literate
- Teamworking

**Core** competencies**:

- Organizational Skills
- Communication
- Working under pressure

**Education/Experience Requirements**:
**Education and experience**
- Educated to minimum Grade 12 level or equivalent
- At least 2 years previous Customer services experience preferred

**Location**:
Johannesburg

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