Team Lead, Zone Control, Road Logistics

2 months ago

Roodepoort, South Africa DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: Roodepoort
Job Posting Title: Team Lead, Zone Control, Road Logistics
Time Type: Full Time

**Main Purpose of The Role**:
Ensure the effective running of the Zone Control department within the MSD Central branch while closely liaising with Management to ensure a smooth process between departments.

**Minimum Requirements**:

- Minimum of 3_ years’ experience in Zone Control / Call Centre Experience.
- 1 year experience as a Team Leader within Zone Control / Call Centre environment.
- Comprehensive knowledge of the LRA and BCEA and hand-on experience in Industrial Relations (disciplinary enquiries)

**Qualifications**:

- Matric (essential).

**Computer packages**:

- MS Word (Intermediate)
- Excel ((Intermediate)
- PowerPoint (Intermediate)
- Outlook (Intermediate)

**Electives**:

- Analyzing of telephony information
- Strong organizational abilities
- Strong attention to detail
- Strong customer engagement abilities

**Duties and Responsibilities**:

- Monitor and manage all workflows in line with standard operating procedures.
- Monitor and manage reports to meet customer service level agreements.
- Keeping accurate records of workflow volume for each step of the work flow process.
- Managing the processing of parcel deliveries in line with standard operating procedures.
- Query Management and resolution.
- Monitoring productivity in line with standard operating procedures to meet customer service level agreements.
- Managing staffing in line with company procedures.
- Allocating and planning of resources in line with standard operating procedures to meet customer service level agreements.

**DSV - Global transport and logistics**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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