Senior Manager

4 months ago

Cape Town, South Africa MTN Nigeria Full time

1. Mission/ Core purpose of the Job

To provide focused strategic and operational leadership for the regional team, and responsible for the integrity of the MTN Network in the region. Be the primary interface with MTN management, including accountability and authority within the Region. Provide a superior quality Network continuously striving to satisfy the needs of our customers.

2. Context (Global influences, environmental / industry demands, organisational mission etc.)

All operational aspects of the current GSM telecoms technologies as used in the current MTN network architecture, this will encompass future technological advances in the mobile arena as well the convergence of technologies in the data, internet, e-commerce and voice arena.
High level of technology in underdeveloped communities
Regional and specific community needs
Infrastructure deficiencies and constraints
Quality of network is a distinguishing factor in the telecommunications industry.
Emerging GSM market
System security controls
Understanding the telecommunication industry (Globally and Locally) as well as future developments and assessing impact on the business plan of the division

3. Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Strategic Planning:

- Provide input into all long term plans regarding Network Operations for the region
- Provide input the annual business plan
- Translate the Network Operations strategies into operational plans and activities to realise these strategies within the region
- Adopt and align NWG strategies with that of Sales and Marketing

Operational Excellence
- Responsible for managing the following NWG functions in the Region in accordance with the Head Office matrix management structure:

- Radio: Radio Planning (Coverage & Quality), Optimisation and Network quality
- Transmission: Planning, Optimisation and Transmission quality
- Operations: Radio maintenance, Switching Operations and Switching maintenance
- Mechanical and Electrical: Energy management, Energy maintenance, Facilities management
- Implementation: Co-ordinate Implementation function in the Region in conjunction with CPG Project office
- Property: Site acquisition, Site renewals and Monitoring permit process
- Responsible for ensuring network availability across the region meets target levels
- Drive the agreed service levels and exceed as per agreed KPIs for the region
- Accountable for ongoing operation and reliability of all network infrastructure in the region including interconnect and roaming infrastructure where applicable
- Translate company objectives to align with the activities in the regions
- Drive the process to ensure the appropriate resources, systems and processes are in place to maintain and support the network in the region
- Responsible for the interface with the transmission and interconnection suppliers (e.g. Telkom) in the region
- Oversee the regional NWG staff and ensure that their operations/functions are in alignment with the objectives of the CTO
- Provide resources to support the integration of new network elements and software in the region
- Accountable for the process to ensure all network and service faults assigned to the region and are tracked and managed effectively
- Manage MTBF and MTTR across the region as defined
- Perform annual individual assessments of direct reports in the region
- Ensure that appropriate training is received by staff, both informal and formal, and provide succession planning and career paths for staff
- Drive the implementation of special projects
- Responsible for the technical performance of the network in the Regions
- Drive the adherence to quality and safety n the region through ISO 9001,ISO14000 & RCMP and monitor the performance ensuring compliance
- Ensure participation in implementation: Manage to carry out Lab testing (software & hardware) and to perform testing, i.e. get vendor acceptance tests
- Responsible that end-to-end integration is successful
- Ensure a process for 2nd level support for network and services are in place
- Responsible for the process to ensure documentation is comprehensive, sufficiently detailed, up to date, accurate and maintained effectively to ensure business continuity

Communication and co-ordination
- Develop and maintain efficient and effective co-ordination and interworking between network operations and the planning and implementation teams in the region and between regional and central functions
- Responsible for activities carried out in the region including planning and design, deployment and implementation, integration, operation and optimisation of the network.
- Continuously review and update best practice implementation across the region and knowledge sharing with other regions and the central teams
- Ensure effective troubleshooting procedures are in place and utilised by skilled and motivated resources across the region
- Develop the matrix reporting and management practices i

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