Campus General Manager

1 month ago

Nelspruit, South Africa Job Crystal Full time

A leading education institution is looking for a Campus General Manager to ensure the effective overall management of a campus in order to provide outstanding service delivery and academic leadership.

**DUTIES & RESPONSIBILITIES**:

- Financial (Profit and loss, expense target (salaries costs), returning business targets)
- Customer experience and support (satisfaction rates/net promoter score, etc, student retention and student success)
- Marketing (community engagement & brand representative - visibility, product offering suggestions)
- Accreditation and programme management and compliance
- SLA management
- Campus budget management.
- Campus operational planning - targets, objectives, priorities, schedules, projects.
- Operational implementation and execution monitoring - control, corrective action.
- Reporting.
- Problem solving and decision quality, including escalations, queries, and complaints.
- Campus resource and capacity management (people, equipment, systems, allocation of resources / workload and workflow monitoring - presentable campus.
- Campus operational efficiency - refine campus processes through constant process evaluation / alignment with National.
- Governance and compliance / Risk management.
- Campus strategy in collaboration with National functions.
- Talent acquisition and onboarding.
- Individual performance - role clarity and objectives; reviews; feedback; corrective actions.
- Succession / bench strength.
- Skill levels - training & development / coaching & mentoring.
- Change capability - resilience, flexibility, adaptability.
- Remuneration.
- Internal and external stakeholder engagement and management / collaboration

**REQUIREMENTS**:

- At least five years’ management experience in a higher education environment
- Commercial knowledge and skills - understand profit and loss statements and the key drivers of income and expenses
- Matrix management know-how
- SLA management skills and know-how
- Good understanding regarding the development and maintenance of a high-performance culture
- Good understanding of customer experience principles and its impact on student success and student experience
- Good understanding of academic processes and regulatory frameworks, as well as academic products and product development processes

Behavioural competencies:

- Initiative and responsibility
- People leadership and development
- Relations and networking
- Influence
- Effective communication (verbal and written)
- Analysis and Judgment/problem solving
- Innovation and change
- Vision and strategy
- Systematic approach (planning and organizing)
- Steadiness (emotional tenacity)
- Business development and Bottom-line focus

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