Call Centre Inbound Agent

2 weeks ago


Centurion, South Africa RJPersonnel Full time

2years

**Inbound**
- answer phones professionally
- respond to customer inquiries
- research required information using available resources
- handle and resolve customer complaints
- provide customers with product and service information
- capture customer details to confirm policies
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- follow up the calls of the client with clerical duties which includes faxing and liaising with other departments
- provide relief to switchboard operator when required
- assistance with special projects when asked to

**Outbound**
- contact customers by phone
- deliver prepared scripts to obtain necessary information from the customer and to impart necessary information to the customer
- describe and explain the term and conditions products and services
- respond to questions
- capture customer details to confirm policies
- obtain customer information
- data entry and maintenance of customer/potential customer data bases

**Qualifications and Experience**:

- knowledge of customer service principles and practices
- customer service experience
- good keyboard skills
- knowledge of administration and clerical processes
- fast and correct typing skills
- sound knowledge of telephone etiquette
- listening skills
- high level of motivation
- attention to detail
- problem analysis
- problem solving**:

- **analyse the various parts of a problem properly and develop logical solutions
- customer service orientation



  • Centurion, South Africa Jobking Full time

    A position exists for a Senior Call Centre Agent based in Centurion. Working hours - ?Shifts: ? Monday to Friday: ?6 am - 4 pm or 9 am - 6 pm ? Standby: 6 pm - 10 pm and weekends Matric Call Centre qualification 5+ years’ experience in a call centre environment Experience in ticketing systems, logging a ticket and resolving tickets Fluent...


  • Centurion, Gauteng, South Africa Jobking Full time

    A position exists for a Senior Call Centre Agent based in Centurion. Working hours - ?Shifts: ?Monday to Friday:6 am - 4 pm or 9 am - 6 pmStandby: 6 pm - 10 pm and weekends Matric Call Centre qualification 5+ years' experience in a call centre environmentExperience in ticketing systems, logging a ticket and resolving ticketsFluent in Afrikaans & English...


  • Centurion, South Africa Sydsen Full time

    **Job** **Summary**: **Primary Duty**: - Capture, record, and report on new leads as and when they land. - Manage agreed inboxes to process client communication for the nurturing process and action. - Liaise with our clients outlets to receive and action qualified leads. - Follow up on leads as and when due. **Key Responsibilities**: **Leads...


  • Centurion, South Africa OUTLife Full time

    Company Description OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...


  • Centurion, South Africa Ampath Laboratories Full time

    Advert Reference: P11476 Debtors Officer II: Call Centre - Centurion Job Title: Debtors Officer II: Call Centre - Centurion Closing Date: 2024/05/22 Position Available From: 2024-03-15 Area: Centurion Actual Place Of Work: Centurion Position Type: Full-Time Weekly Hours: 40 Time Conditions: 5 day Work Week (South Africa) Purpose of Position: Attend...

  • Debtors Officer Ii

    3 days ago


    Centurion, South Africa Ampath Laboratories Full time

    Advert Reference: P8968 Debtors Officer II - Call Centre - Centurion Job Title: Debtors Officer II - Call Centre - Centurion Closing Date: 2024/05/22 Position Available From: 2024-02-06 Area: Centurion Actual Place Of Work: Centurion Position Type: Full-Time Weekly Hours: 40 Time Conditions: 5 day Work Week (South Africa) Purpose of Position: Attend...

  • Digital Support Agent

    1 month ago


    Centurion, South Africa Momentum Life Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.**Role Purpose** - The role of this...


  • Centurion, South Africa Talent Evolution (Pty) Ltd Full time

    Our client based in Centurion is looking for a candidate with extensive in-bound and customer relations call centre experience to join their teamDuties:Deal with external and internal enquiries, provide feedback and find permanent solutions. These include:Registration related enquiriesCRM Logging System and Telephonic enquiriesProduct and general information...


  • Centurion, South Africa Customer Loyalty Consultants Full time

    CLC is recruiting for Customer Experience Ambassadors with excellent communication and customer care skills, to join our Inbound Emergency Assistance Call Centre Department.Purpose:To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls,...

  • Outbound Sales Agent

    1 month ago


    Centurion, South Africa Isilumko Staffing Full time

    If you have a RE 5, COB - personal lines, 12 CPD points, Matric, valid DOFA date, clear criminal record, clear ITC (Credit), 6 months' proof of income of showing you earner proper commission, available to start a new job on 25 August 2023, then hit APPLY button!!!!Our short term insurance client is looking for qualified and experienced short term insurance...


  • Centurion, South Africa EKS Vehicle Tracking Full time

    EKS Vehicle Tracking is a technology company that deals with Vehicle Tracking and Monitoring in South Africa and Africa as a whole. The company operates in the private and public sectors, providing world-class service tomaximum benefit to all our clients. We are currently recruiting for an Administration Support Agent to be based at our Head Office in...

  • Client Care Advisor

    1 month ago


    Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...


  • Centurion, South Africa BCXP Full time

    Business Unit, Department, Reporting Job grade/level M6 Business Unit Cloud Platform Solutions Department Field Services Position reports to Manager: Service Centre M5 Span of Control 11 Direct Core Description Responsible for managing all staff members within the desk to ensure that the provision of a high level of service is upheld in order to ensuring...


  • Centurion, South Africa Customer Loyalty Consultants Full time

    CLC is currently recruiting for a Customer Experience Centre Manager.The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and other related services. Ensuring the smooth...

  • Camera Review Agent

    1 month ago


    Centurion, South Africa EKS Vehicle Tracking Full time

    We are currently recruiting for a Camera Review Agent to be based at Head Office; Centurion. The successful incumbent will be responsible for managing the output of control room and to be the first in line of contact in emergencies relating to EKS customers. Managing a turn-around time, feedback and completion, call updates, internal and external queries as...


  • Centurion, South Africa WNS Global Services Full time

    Job DescriptionRole Purpose (Why your role exists)To lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer centric and high-performance environment through effective management of people, processes, technology and finance, with the objective of delivering on agreement...


  • Centurion, South Africa Call Centre Staffing Full time

    Our client is looking for a confident sales consultant to sell financial product in store (store cards). Matric is a requirement. Previous sales experience advantageous. **Salary**: R4 500,00 per month Application Question(s): - Do you have a criminal record? - Are you credit clear? (No long outstanding debts) - Would you be comfortable approaching...


  • Centurion, South Africa ANEW Recruitment Full time

    **Job Advert Summary**: ANEW Hotels & Resorts are looking for a Central Reservations Agent to provide guests with the best service and assistance during the booking process and maximise on the sales revenue for all hotels. **Minimum Requirements**: - Proficient in Opera - 2 years experience as a Reservationist/Receptionist - Tertiary qualification in...


  • Centurion, South Africa Adzuna ZA B C2 Full time

    Minimum Requirements:Grade 12 certificate or equivalent Level 4 qualification issued by SAQABusiness Administration / Management / Communication / Operations Management DegreeClear Criminal and ITC RecordsComputer Literacy MS Office: Word, Excel, Outlook, PowerPoint & other short-term softwareMinimum 10 Years Call Centre Management ExperienceBackground in...


  • Centurion, South Africa Customer Loyalty Consultants Full time

    Minimum Requirements: Grade 12 certificate or equivalent Level 4 qualification issued by SAQA Business Administration / Management / Communication / Operations Management Degree Clear Criminal and ITC Records Computer Literacy MS Office: Word, Excel, Outlook, PowerPoint & other short-term software Minimum 10 Years Call Centre Management Experience...