Customer Success Manager

2 weeks ago


Cape Town, South Africa TalentintheCloud PTY Ltd Full time

A rapidly growing South African-based fintech start-up is building Africas most equitable consumer payments platform experience for consumers and merchants. Their mission is to empower consumers and merchants by providing flexible payment solutions that are easy to use, safe, and transparent. They are dedicated to transforming the payment landscape and are looking for passionate individuals to join their team and help them achieve their vision.

**A bit about the role**:
Your daily adventures include: - Develop and maintain strong relationships with enterprise and SME merchants, acting as their go-to resource for all operational and product-related inquiries and concerns - Proactively identify opportunities to educate merchants on how to effectively leverage the company's BNPL platform to drive consumer adoption and usage - Collaborate with the sales and marketing teams to develop and implement merchant success and growth strategies - Provide ongoing support to merchants, ensuring they have the necessary tools and resources to succeed. - Monitor and analyse merchant performance metrics, and provide actionable insights for improvement - Act as a trusted advisor to merchants, advocating for their needs and providing valuable feedback to the product development team. - Stay current on industry trends and competitor offerings, ensuring we are always one step ahead What it takes to succeed: - Bachelor's degree in marketing, business, or a related field - Minimum of 3-5 years of experience in customer success, sales, or account management, preferably in the financial services, fintech, or e-commerce industries - Proven track record of building and maintaining strong relationships with clients or partners - Excellent communication, presentation, and negotiation skills - Strong analytical and problem-solving abilities - Understanding of the payments and/or BNPL landscape and the unique challenges facing merchants Passion for driving customer success and helping businesses grow



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