Superbalist Customer Service 2ic

4 months ago

Cape Town, South Africa takealot.com Full time

**Customer Service 2IC - Superbalist**

We are a young, dynamic, hyper growth company looking for smart, creative, hard
- working people with integrity to join us. We offer a market related, Total Remuneration Package a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great

The position reports to the** Superbalist Customer Services Team Leader**

**Your responsibilities will include**:

- Day to day operations which include but are not limited to allocating workload to Online Fashion Assistants, such as: response times to customers, telephony call flow distribution and escalating systemic issues
- Supplying of operational reports on a daily basis
- Assisting Team Leader with adhoc project related tasks
- Escalating IR Related Concerns to Team Leaders.
- Assisting the Team Leaders in terms of coaching and skills development
- Assisting staff members with complex queries
- Proactively identify, address and resolve customer issues
- Identify, review and propose solutions to issues identified or picked up during the course of performing day to day duties
- Oversee a team of individuals when Team Leaders are not available as well as managing a team during festive season
- Flexibility to work shifts - able to work rotating shifts, Public Holidays, weekends and flexible hours as required by the business operation

**Attributes required**:

- Deliver and set an example of high level of customer service
- Responsible and Accountable
- Solutions orientated - able to analyse a situation and find solutions
- Passionate about team-work
- Excellent verbal and written communication skills
- Leadership skills - display the qualities of a leader and set a good example
- Committed to continuous learning
- Receptive to a collaborative management approach
- Empowering within team and structure
- Customer centric
- Proactive

**Qualifications and experience**:

- Senior Certificate or Higher
- Minimum of 6 -12 months customer service experience in related positions.
- MS Office suite - Word - basic; Excel - intermediate; and PowerPoint basic would be advantageous

**The Environment**:

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love what we do and what we are creating.

We seek to Employ an **Extraordinary Mind **who
- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- thinks like an owner of the business.
- is SMART, has INTEGRITY and is HARDWORKING
- Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference._

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