Superbalist - Community Manager

2 weeks ago

Cape Town, South Africa Superbalist Full time

We're looking for people who:

- are decisive
- are continuously learning & improving
- think big
- are proactive
- obsess about the customer and the customer experience
- are accountable
- collaborate
- are trustworthy, approachable and open minded
- simplify processes and solve complexity
- diverse and inclusive

If that sounds exciting to you, then you may be right for Superbalist, and ready to help us build SA's biggest and best fashion retailer.

**Reports to**:
Social Media Editor

**Responsible for**:

- Manage and monitor daily consumer engagements, content planning and scheduling across the various Superbalist Social Media platforms.
- Support and assist the Social Media Editor and content departmental teams in briefing + conceptualizing + planning of social media campaigns for both editorial and marketing needs.
- Support the Social Media Editor in briefing + conceptualizing + planning of social media campaigns for sponsored content where necessary.
- Responsible for social media-related administration including but not limited to monthly financial recons, ad-hoc influencer engagement + monthly reporting
- Monitor competitive communities and practices to translate them into actionable engagement opportunities for the brand.
- Responsible for campaign management, specifically across menswear, kids and apartment departments.
- Execute on creative briefs for social media content where necessary for video and stills content.

**Key Requirements**:

- An in-depth knowledge of Facebook, Twitter, Instagram and Youtube
- 1+ years' experience in a similar position managing the social channels of a brand
- Tertiary degree or Diploma advantageous
- Proficiency in Microsoft Office
- Proficiency in Google Suite (including Google Sheets, Google Slides + Google Docs)
- Understanding of how to use social media management tools like Sprout Social + Hootsuite.
- Solid understanding of SEO
- Flexibility with working hours/days

**Key Competencies**:

- Exceptional copywriting skills
- Able to read a brief and accurately estimate the time it will take to execute
- The ability to understand and implement an overarching strategy
- Proven ability to multitask while working independently
- Meticulous and methodical
- The ability to be reactive and adaptability to work in a fast-paced environment
- The community manager will need an affinity for fashion and will need to have a good knowledge of cultural trends, relevant to our consumer, this includes language and being able to communicate what the Superbalist brand stands for

**Key Attributes**:

- An interest in fashion, good eye, and knowledge of trends and culture
- Will need to be able to take instruction, but also add value to the goals and planning set by the Social Media Specialist
- Organizational and time management skills
- An interest in improving the channels and looking at industry best practice
- A passion for problem-solving and innovative thinking

**_Superbalist is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference._**:

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