Account Manager

2 weeks ago

Cape Town, South Africa No Joke Marketing Full time

Are you passionate about marketing and want to join an award-winning team? No Joke Marketing is seeking an experienced Client Success Manager to work with our clients and ensure their satisfaction.

If you're interested in joining our team, please submit your resume today We offer competitive pay along with many other great benefits such as flexible vacation policy, access to best marketing training available from day one, remote working options available & more

Read further and learn how you can join us in making a difference

We like to practice extreme ownership coupled with key performance indicator tracking.

**What’s in it FOR YOU to Work at No Joke Marketing**:

- An established business that continues to grow with a start-up vibe and feel.
- At No Joke Marketing, you transform lives by connecting people who need help to those who can serve them - we are the backbone behind their business.
- Supportive, attentive & motivated leadership team available to answer questions & help you grow professionally (& personally).
- An owner is actively involved in the business - there is no red tape here
- Can work from anywhere in the world with an internet connection
- Access to the best marketing training available on day one. The more you learn, the more you can earn.
- Numerous team building activities
- Happy Hour Fridays
- Dream On Program

**ROLE**:
In this role, you will be responsible for onboarding new clients and training them on our system. You will also be responsible for answering client questions and addressing any concerns in an efficient, retention-based manner.

In addition, you will work with our technical team to recommend and execute action plans in such a way as to ensure maximum adoption, resolution, and recovery to all client issues. If you are a detail-oriented individual with excellent communication skills, then we want to hear from you

**RESPONSIBILITIES**:

- Tailored onboarding process for each client
- Continual support and assistance with questions and concerns
- Collaboration with business advisors for best practices
- Reports are branded to the company and sent on a schedule for timely and consistent communication
- Retention strategy which includes bringing new ideas to the table and deploying strategies to track results
- Monthly meetings provide an opportunity for team collaboration and client retention
- Provide strategic insights and recommendations to clients that help them achieve their business goals.
- Increase client satisfaction and retention through proactive outreach and customer service.
- Develop positive relationships with clients that turn them into brand advocates.
- Respond to client requests quickly and effectively to demonstrate our dedication to quality customer service

Furthermore, it is essential to be able to manage detailed and structured timelines, programs, tasks, and project management systems using ClickUp and Slack. By following these guidelines, you will be well on your way to success as a Client Success Manager

**REQUIREMENTS**:

- At least 3 years of professional experience in Customer Success or Client Experience
- At least 3 years of professional experience in a Digital Marketing Agency will be considered an asset
- Able to self-direct and properly manage one’s time
- Experience in building and maintaining strong relationships with customers
- Efficient with all integrated platforms within the company
- Excellent communication skills, both with clients and cross-departmentally and ability to relay ideas clearly
- Ability to learn quickly and execute at a high level with speed
- Ability to work under high stress and pressing deadlines
- Able to make autonomous decisions of how to handle customers based on company moral/values and set guidelines
- Availability to work Monday to Friday for 40.0 Hours; Must be able to work 9am - 5pm EST / EDT.
- Able to multitask efficiently and without issues
- Generally reachable and responsive to Client Inquiries and team members during working hours
- Strict attention to detail and cross-checking data
- An internet connection allows you to work anywhere in the world
- Must be organized and able to update agency CRM regularly and maintain documentation on all pertinent client activities.
- Autonomy and ability to thrive in remote work environments
- Ability to show up on daily team Google meetings and Slack huddles

**Compensation**:

- Compensation for this role will be dependent on experience
- Compensation will be provided on a bi-weekly basis

**Benefits**:

- Work from anywhere Fully remote
- Join a fun, action-taking international team
- Select a career that will CHANGE YOUR LIFE
- A wide range of activities to build teamwork.
- Happy Hour Fridays

**Working Hours: 9am - 5pm EST**

️ Are you ready to join a fun, results-oriented team as our NEW ACCOUNT MANAGER Rockstar? ️

**Submit your resume now and start your journey with us today**

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