Product Specialist

3 weeks ago


Cape Town, South Africa HotelJobs.co.za Full time

Luxury DMC focussed on East Africa based in Constantia is looking for a Product Specialist. The Product Specialist will play a key role in driving the growth of the DMC offering by managing and expanding third-party product portfolio. This position is crucial for supporting business objectives through the coordination and development of relationships between the Sales team, Reservation Managers, Travel Designers, and third-party suppliers.

The role focuses on initiating, growing, and enhancing the supplier portfolio while generating revenue.

**Responsibilities**:

- Supplier Relations & Negotiations: Manage negotiations for rates, margins, overrides, and terms with strategic and preferred third-party suppliers.
- Supplier Portfolio Management: Define and maintain the strategic and preferred supplier categories.
- Relationship Building: Establish and nurture strong relationships with key suppliers through regular meetings and participation in trade shows (both online and in-person).
- Data Management: Update and maintain supplier information and collaborate with the Rates Loading Department to ensure accurate rate updates.
- Product Sourcing & Development: Research, source, and evaluate special interest products and new offerings.
- Event Planning: Assist in organizing familiarization trips, presentations, and workshops.
- Market Intelligence: Analyze competitor offerings and communicate findings to management.
- Strategy Development: Develop and execute an AP strategy for the allocated region in alignment with the company’s broader strategic goals, and track progress.
- Issue Resolution: Work closely with the Travel Analyst team to investigate and resolve queries, complaints, and feedback from guests, agents, and internal teams.

**Requirements**:

- Matric
- Tertiary qualification in Travel & Tourism or Hospitality.
- At least 7-10 years’ experience in the travel and tourism industry
- Specific experience in East Africa product development or operations.
- Familiarity with working with travel agents.
- Extensive product knowledge of East Africa.
- Experience with TourPlan, ResRequest, Xero, Zoho, or similar booking/operating systems is advantageous.
- Strong command of the English language (written and verbal).


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