Wfm Planning Analyst

Job DescriptionJOB PURPOSEResponsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided...

Job Description:WNS Global Services seeks an experienced Resource Planning Manager to join our WFM team. The successful candidate will be responsible for developing and maintaining short and long-term forecast/capacity plans to ensure sufficient staff is available during peak periods.Key Responsibilities:Develop and maintain short and long-term...

To manage a team of Planning Analysts. Reporting to the Head of Planning, this extremely varied role will be to support and develop your team. To oversee the management of the service delivery of our business and support the interaction with operational teams and client resource planning teams. In addition to this the role will require you to lead through...

Reporting to the Workforce Manager, you will play a crucial role in analyzing and optimizing resource plans across cross-functional accounts. Your primary responsibility will be to provide accurate forecasting, create effective workforce/ workload models, and identify improvement opportunities to enhance productivity and revenue. This role requires: -...

Job Title: Assistant ManagerWNS Global Services is seeking an experienced Assistant Manager to join our Workforce Management team. As an Assistant Manager, you will play a key role in ensuring the efficient management of our contact center resources.Key Responsibilities:Develop and maintain short and long-term forecast/capacity plans to ensure sufficient...

Job Title: Assistant ManagerWNS Global Services is seeking a highly skilled Assistant Manager to join our Workforce Management team. As a key member of our team, you will be responsible for ensuring the correct number of agents are available to meet our service level targets.Key Responsibilities:Develop and maintain short and long-term forecast and capacity...

{"Job Title": "Assistant Manager", "Job Description": "Job SummaryWe are seeking a highly skilled Workforce Manager to join our WNS Global Services team. As a key member of our workforce management team, you will be responsible for planning and managing our resources to ensure we meet our service level agreements.Key ResponsibilitiesDevelop and maintain...

Job Title: Assistant ManagerAt WNS Global Services, we are seeking an experienced Assistant Manager to join our Workforce Management team. As a key member of our team, you will be responsible for ensuring the correct number of agents are available to meet our service level targets.Key Responsibilities:Develop and maintain short and long-term...

Company Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...

Company Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...

Job DescriptionAre you a data-driven problem solver with a passion for optimizing workforce efficiency? We're looking for a Workforce Planner with strong analytical skills and call center experience to help us streamline operations and ensure peak performance across our teams.Key ResponsibilitiesCreate schedules based on forecast and ticket/volume trends to...

**Job Overview:**iKhokha is seeking a skilled Workforce Planner to join our team. In this role, you will play a key part in enhancing workforce efficiency and ensuring peak performance across our teams.**Key Responsibilities:**Create schedules based on forecast and ticket/volume trends to ensure that shifts are adequately covered/staffed particularly at peak...

Company Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...

**Company Description** iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a...

Continuous Improvement Analyst **Job Summary**: The Continuous Improvement Analyst is responsible for supporting and implementing process improvement initiatives within the organization. This role involves analyzing current processes, identifying areas for improvement, and working collaboratively with cross-functional teams to implement solutions that...

Job DescriptionAre you a data-driven problem solver with a passion for optimizing workforce efficiency?  The iKTribe is on the lookout for a Workforce Planner with strong analytical skills and call center experience to help us streamline operations and ensure peak performance across our teams! So, what will you do?  You’ll play a key role in boosting...

Winning Form has an exciting opportunity available for a BI Analyst to be based in Umhlanga, Durban. The successful incumbent will be responsible for creating ad hoc exception reports, analyzing business data and generating insights that supporting decision-making processes across the organization. Your role will involve creating interactive reports and...

Key responsibilities: - Develop and maintain accurate and efficient resource schedules to ensure optimal utilization of available resources. - Collaborate with various teams to understand staffing requirements and align schedules to meet service level agreements. - Continuously monitor staffing levels and make timely adjustments to meet changing operational...

An exciting opportunity exists with a Healthcare IT company in Umhlanga for a Bureau Billing Analyst. **Outputs and Responsibilites include**: - Define and execute the billing and coding processes for the Claims Administration department; - Lead and mentor the Team to ensure precision, accuracy and efficiency when billing Healthcare claims; - Identify...

**Company Description** iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high-performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. Embark...