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Branch Manager

3 months ago

Cape Town, South Africa Fidelity Services Group Full time

**Overall Purpose of the Job**: To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, grow the branch, meet deadlines, achieve budget, and endeavor to reduce crime levels.

**Minimum Qualifications and Experience Required**:

- Post matric qualification in general management advantageous.
- A sales, Marketing, or Management diploma is advantageous.
- Financial knowledge of budgets forecasting and P & L.
- Grade B Security Certificate.
- 3 years minimum experience, at mid-management level.
- Experience in managing people
- Experience in the security industry
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Knowledge of operations, sales, technical and administrative
- Valid driver’s license with own reliable vehicle.

**Main Duties**:
**Leadership**
To consistently provide strong leadership of the branch and its employees.

To communicate with passion the vision and strategy of the branch and its performance.

To make timely, considered decisions for the long-term success and development of the branch.

**Finance, Planning & Controls**
Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.

Submit annual business plans, and operating and sales budgets for the branch in accordance with regional requirements.

Manage and ensure accurate forecasting for branches in accordance with Finance.

Manage branch P&L to ensure profitability is sustained and growth is achieved

Manage effective collections for the branch

**Operations**
Ensure that effective planning/ production controls are established in all areas and are a key management tool.

Maintain business functions to increase productivity, quality, and customer service whilst reducing costs by utilising modern process techniques.

Champion the development of a customer-focused quality improvement culture.

Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary

Ensure that service levels throughout the branch are sustained

Drive a community-driven proactive service throughout the branch

Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road

Manage operational area managers to ensure operational excellence throughout the branch

Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

**Health, Safety, and Environment**
Maintain health & safety policies and working procedures.

Ensure compliance with Company policies, SA laws, codes of practices, and corporate guidelines

**Marketing**
Drive all marketing activations within the branch

Drive customer perception within the branch and address issues highlighted in customer perception surveys

Drive a strong social media presence within the branch identifying influencers and forging good relationships with them

Drive a culture of “content creation” to remain relevant in the social media space

Ensure that OTT strategies are implemented and relevant

Drive effective/proactive communications

**Commercial**
Be proactive in regularly reviewing customer requirements and feedback.

Communicate with customers on a regular basis.

Ensure close liaison with the branch sales team.

Exploit new market and product opportunities via various external routes.

Create an environment where solutions to technical customer demand issues can be resolved creatively with commercially viable products.

**People Management**
Identify training and development needs among staff and coach accordingly.

People management, including all HR-related issues as well as staff development.

Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

**Business development**
Together with operational managers identify LSS and bulk sale opportunities

Generate proposals for bulk business/LSS sites

Drive community involvement through operational collaborations and the effective communication thereof

Manage the profitability of LSS schemes

**Attrition**
Manage all elements of attrition

Drive reconnections within the branch

Analyse branch attrition and plan mitigating actions to remedy it

Manage sales channels to ensure exposure to bad debt and the financial difficulty remains at a minimum

**Competencies (Technical & Behavioural)**
Integrity and trust

Caring about direct reports

Command Skills

Managing through systems

Time Management

Business Acumen

Drive for results

Customer Focus

Managing and Measuring Work

Building effective teams

**Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.