Branch Manager

1 month ago


Cape Town, South Africa Mangwanani North Coast (PTY) LTD Full time

**Branch Manager - Cape Sun**

**Job Title: Branch Manager**

**Branch: Cape Sun - Western Cape**

**Job Summary**:
The Branch Manager is responsible for the efficient and profitable operation of a massage spa branch. They oversee the daily activities, manage staff, ensure exceptional customer service, and drive revenue growth. The Branch Manager plays a critical role in maintaining the spa's reputation for providing high-quality wellness services.

**Key Responsibilities**:
**Staff Management**:

- Recruit, train, and supervise spa staff, including massage therapists, front desk personnel, and support staff.
- Develop and maintain a positive and professional work environment.
- Conduct regular staff meetings and training sessions to ensure team cohesion and skill development.

**Customer Service**:

- Ensure that the spa provides excellent customer service to meet and exceed clients' expectations.
- Handle customer inquiries, complaints, and concerns in a timely and professional manner.
- Monitor customer feedback and take corrective actions as necessary.

**Operations Management**:

- Oversee daily spa operations, including appointment scheduling, inventory management, and facility maintenance.
- Ensure compliance with health and safety regulations and industry standards.
- Implement and maintain efficient systems and processes to improve operational efficiency.
- Maintain accurate records of employee schedules, payroll, and other administrative tasks.

**Marketing and Sales**:

- Collaborate with the marketing team to promote the branch and its services.
- Develop and execute local marketing strategies to attract new clients and retain existing ones.
- Monitor sales and marketing efforts to achieve revenue targets.

**Inventory and Supplies**:

- Manage inventory levels of products, oils, and other spa supplies.
- Maintain relationships with suppliers and negotiate favourable terms and pricing.

**Quality Assurance**:

- Ensure the quality and consistency of massage and wellness services offered by the branch.
- Implement and monitor staff training and performance evaluation processes.

**Requirements and skills**

Proven experience in spa or wellness industry management.

Strong leadership and interpersonal skills.

Excellent communication and customer service skills.

Knowledge of massage and wellness services.

Financial acumen and budget management skills.

Problem-solving and decision-making abilities.

Able to work both day and night shifts, public holidays, and weekends (non-negotiable)


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