Operations Consultant

2 weeks ago


Midrand, South Africa Full Circle Resourcing Full time

Our client requires the services of an **Operations Consultant (Advanced)**
- **Amazing brand with cutting edge technology**:

- **Excellent teams in Global team collaboration**:

- **High work-life balance with Flexible hours**:

- **Agile working environment**

**POSITION**:Contract until December 2026

**EXPERIENCE**: 4-6 Years relevant experience

**COMMENCEMENT**:As soon as possible

**QUALIFICATIONS/EXPERIENCE**
- South African citizens/residents are preferred.
- Two years IT related working experience

**ESSENTIAL SKILLS**
- Fluent English-speaking, including Business reading and writing
- Fluent German-speaking, including Business reading and writing

**ADVANTAGEOUS**
- Information Technology Qualification (Advantageous, but not a pre-requisite)

**ROLE**:

- IT experience delivering operations support services
- Strong analytical and problem-solving skills with a high attention to detail
- Provide Production Support (IT) for all English and German GROUP Plants
- Be the telephone call recipient of IT incidents related to production issues
- Pre-qualify IT-incidents and classify additional relationships
- Fix incidents in IT systems in accordance with User manuals
- Monitor IT system error messages and process accordingly
- Provide guidance throughout the Incident management processes
- Initiate the IT escalation process, when required
- Serve as an Information channel for Management and end-users
- Work shifts as part of a team providing
- 24 x 7 x 365 support



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