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DevOps / Operations & Service Consultant (Senior)

3 months ago

Midrand, South Africa Lim Personnel Full time
DevOps / Operations & Service Consultant

ESSENTIAL SKILLS REQUIREMENTS:
  • IT Service Management (according to ITIL), 2nd Level Support
  • High Customer Orientation
  • Strong understanding of Problem, Incident and Change processes (PIC)
  • Working in a highly complex environment (many stakeholders, multi-platform/product environment, mission-critical use cases, high business exposure, complex ticket routing)
  • Flexible communication on multiple support channels (ITSM, Teams, email)
  • Precise and diligent execution of ops processes
  • A technical background in operating and supporting IT Platforms
  • Working OnCall Duty
ADVANTAGEOUS SKILLS REQUIREMENTS:
  • Mindset of Continuous Learning (highly complex software stack with changing features)
  • Proactive in Communication
  • Background in Software Development
  • Understanding any of the following: Python, R, SQL, Java
QUALIFICATIONS/EXPERIENCE
  • Relevant IT / Business degree or Equivalent experience
  • Minimum 5 years’ experience in Operations
ROLE AND RESPONSIBILITIES
  • Solving and assisting with permission issues on the platform
  • Executing standard service requests (service user lifecycle etc.)
  • Operating platform specific ops projects (no code changes)
  • Owning the Customer Experience (close collaboration with business departments)
  • Taking the Platform User Documentation to the next Level
  • Compiling of user and operational manuals
  • Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
  • Enhancing and editing process documentation
  • Ability and willingness to coach and give training to fellow colleagues and users when required
  • Ability to resolve 2nd level incidents within the Data Analytics Platform (could entail basic code changes)
  • Close collaboration with 3rd Level Support/Development and SaaS vendor teams
Apply online or send CV to thelma.greyling@limpersonnel.com

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