Operations Manager

6 months ago


Midlands, South Africa HotelJobs.co.za Full time

4* Hotel, Spa, Wedding & Conference Venue in the Midlands is seeking a dynamic and experienced Operations Manager. The hotel boasts multiple exquisite restaurants and is a coveted destination for weddings and events. They are looking for a leader who can maintain high standards and contribute to the growth and success of the business.

**Responsibilities**:

- Oversee daily operations to ensure a consistently high standard of guest service and maximise profitability across all outlets.
- Plan and direct key hotel operations including quality, standards, cleanliness, and guest satisfaction.
- Foster a culture of excellence in guest care, promoting a warm welcome and exceeding expectations.
- Collaborate with all Heads of Departments (HODs) for smooth day-to-day operations.
- Conduct regular meetings with HODs to discuss operational matters, performance targets, and guest feedback.
- Deputise for the General Manager as needed, attending various meetings and events.
- Ensure the consistent implementation and review of SOPs across all departments.
- Handle day-to-day queries, complaints, and problems arising in the hotel.
- Liaise with the General Manager and Events Manager for business forecasting and planning.
- Drive financial opportunities and create a proactive up-selling environment.
- Conduct Duty Management shifts, fire walks, and Health & Safety audits.
- Promote positive employee relations and regular team communication.
- Inspect departments for service delivery, cleanliness, presentation, and staff grooming.
- Ensure Health and Safety compliance for all hotel premises.

**Requirements**:

- Diploma in Hospitality Management; a degree in a related field would be beneficial.
- Minimum of 5 years’ experience in a managerial role within the hospitality industry.
- Strong commercial awareness, relationship-building, and problem-solving skills.
- Excellent organizational, multitasking, and leadership abilities.
- Outstanding communication and interpersonal skills.
- Proficiency in hotel management software and Microsoft Office Suite.


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