Quality Assurer

2 weeks ago

Centurion, South Africa MMI Holdings Full time

-Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
Role Purpose
Requirements
- Matric (Grad)e 12
- B-Degree (finance related) will be preferable
- Minimum of 5 years payroll experience preferably in a commissions environment
- Thorough knowledge of taxation in a payroll and commissions environment
Duties & Responsibilities

**Internal Process**
- Review work performed within the team and provide feedback
- Authorise various payroll and payment related transactions
- Conduct DR Testing and month end
- Identify; report on and monitor process and system improvements required on identified themes in QA execution.
- Identify any possible gaps, risks or training requirements for internal processes and procedures and engage with the relevant stakeholders to compile action plans.
- Collate information regarding quality assurance and adherence to standard operating procedures to obtain a holistic view of the operational environment.
- Report on areas of opportunity and risk within the team(s) and make recommendations to close identified gaps.
- In conjunction with the team management provide the team with constructive feedback with regards to quality assurance assessments and identify new/enhanced and/or improved processes for implementation
- Implement quality assurance processes, standards, and requirements to ensure quality of the operational environment is monitored and maintained.

**Client**
- Provide authoritative expertise and advise to stakeholders
- Act as an escalation point to resolve queries
- Deliver on SLAs made with clients and stakeholders to ensure that expectations are managed
- Make recommendations to improve service and fair treatment of clients and stakeholders

**People**
- Support the creation of a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
- Provide input into team members’ performance, influence and impact
- Encourage innovation, change agility and collaboration within the team
- Support a culture that guides and direct best practices, fostering and environment of continuous learning, improvement, and cohesiveness
- Enable a learning and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members
- Provide input into identifying employee growth and development needs and schedule interventions to enable ongoing development, training, and personal growth
- Develop and maintain productive and collaborative working relationships with peers and stakeholders
- Drive and positively influence change initiatives
- Continuously develop own expertise in terms of professional, industry and legislative knowledge

**Finance**
- Identify and implement opportunities to enhance cost effectiveness and increase operational efficiencies
- Perform Internal Financial Control reviews and provide input for risk mitigation and management
- In conjunction with team leadership, document business processes and maintain same.
Competencies
- Attention to detail
- Planning and organising skills
- Assertiveness
- Reporting skills
- Excel skills
- Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

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