Quality Assurance Consultant: Short Term Insurance
5 days ago
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Job Specifications
- Guide, support and provide advice to Short-term Insurance employees in their areas of development
- Conduct quality checks and consider controls currently in place to mitigate the identified risks and determine their effectiveness in mitigating risks, making recommendations for improvement where required
- Conduct call evaluations and provide comprehensive feedback to the employees and line management
- Conduct system testing
- Compliance adherence
- Assist line management with solution to improve service delivery
- Coach short term insurance employees
- Assist management in the identification of potential process inefficiencies.
- Provide assurance of compliance to statutory requirements, policies, and procedures when required
- Prepare and present audit findings and recommendations for improvement.
Required Qualifications
- National Senior Certificate/ Grade 12
- 30 FAIS credits or full FSCA aligned qualification on NQF level 4 is an advantage
- Regulatory Exam is an advantage
- CPD points as legislatively required
Required Experience:
- 2 years experience in Sales and Customer Service
- 2 years Quality Assurance experience in Short Term Insurance
- 2 years Contact Centre experience
- Experience or knowledge of other insurance systems such as Cardinal 360 is advantageous
- 2 years' Coaching experience
- Insurance jobs
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