Junior Service Administrators-

3 weeks ago


Milnerton, South Africa Jev Job Solution (Pty) Ltd Full time

Salary offered R14 CTC

**PURPOSE OF THE POSITION**

To effectively record customer calls and timeous response to customer queries. Accurate completion of job cards, costing and closing thereof.

**KEY RESPONSIBILITIES**
- Ensure all Service calls are attended to and accurately logged.
- Ensure **job cards** are opened for all customer calls.
- Accurate capturing and completion of all job cards, system, and manual.
- Continuous follow up on open job cards and obtaining of outstanding information.
- Ensure spares is transferred to correct technician for costing.
- Ensure warranty equipment is clearly marked and credit is passed where required.
- Ensure Technician hours, labour rates and travelling time is accurately recorded.
- Accurate and timeous completion of all Work Estimates.
- Constant follow up on work estimates and follow through.
- Ensure that spares are available for repairs. Timeous ordering of spares and follow up on outstanding orders.
- Any reports as and when required.
- Managing of Technicians and Service schedule
- Do all Service Quotations and update reports with info.
- Update of White Board withs spares status etc.
- Tracking Technician Timesheets
- Logging of job call on the system and follow through on it.
- Update and monitoring of support system ASANA

**MINIMUM REQUIREMENTS**:

- Excellent communication skills, both oral and written.
- Syspro experience
- Good planning and organizing skills.
- Team orientated.
- Ability to function under pressure.
- Attention to detail. Must have previous service job card processing experience.
- Very good in excel in doing **reports and spreadsheets.**
- Be able to multitask.
- Able to work under pressure.
- Very good in systems etc..

**Salary**: R14 000,00 per month


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