Key Account Manager

3 weeks ago

Johannesburg, South Africa Boardroom Appointments Full time

**Key purpose**:
**Responsibilities**:

- Develop and execute strategic account plans to achieve business objectives and revenue growth targets within the Wholesale sector, with a focus on companies operating in the ICT industry, particularly Telecoms.
- Build and maintain strong relationships with key decision-makers and stakeholders in major Wholesale accounts, including ICT companies, Telecoms service providers, and related entities.
- Serve as the main point of contact for key accounts, understanding their business needs, challenges, and growth opportunities within the Wholesale industry, specifically within the ICT space, with Telecoms as a key area of expertise.
- Collaborate with internal teams, including sales, product development, and customer support, to ensure alignment in delivering tailored solutions and exceptional service to key Wholesale accounts in the ICT sector.
- Leverage Wholesale and Telecoms experience to identify and capitalize on cross-selling and upselling opportunities within the assigned Wholesale accounts, with a specific focus on Telecoms solutions.
- Negotiate and renew contracts, pricing agreements, and service level agreements with key accounts in the Wholesale industry, particularly within the ICT field and Telecoms sector.
- Monitor key performance indicators (KPIs) and track progress against targets, providing regular reports and analysis to internal stakeholders.
- Stay updated with industry trends, emerging technologies, and market dynamics within the Wholesale sector, specifically focusing on ICT and Telecoms, to effectively advise key accounts.
- Provide exceptional customer service, addressing concerns, resolving issues, and ensuring high levels of customer satisfaction and loyalty within the Wholesale industry and ICT space, with Telecoms expertise.
- Conduct market research and competitor analysis to identify market trends and differentiate our offerings within the Wholesale sector, particularly in the ICT field and Telecoms domain.

**Qualifications**, experience** and **s**kills**:

- Bachelor's degree in business administration, marketing, sales, or a related field. A master's degree or MBA is a plus.
- Minimum of 7 years of experience in sales, key account management, or business development within the Wholesale industry, with a specific emphasis on the ICT sector and preference for Telecoms experience.
- Proven track record of success in managing large accounts and driving revenue growth in the Wholesale sector, with a focus on ICT and Telecoms accounts.
- Deep understanding of the Wholesale industry, particularly in the ICT field, including knowledge of industry trends, products, services, and key Telecoms players.
- Excellent interpersonal, communication, and relationship-building skills.
- Strong negotiation and influencing skills with experience in contract negotiation within the Wholesale industry, specifically within the ICT and Telecoms space.
- Strategic thinking and analytical skills to develop account plans and identify growth opportunities in the Wholesale sector, particularly within the ICT domain and Telecoms sector.
- Ability to collaborate effectively with internal teams and stakeholders.
- Customer-centric mindset with a commitment to delivering exceptional service within the Wholesale industry, with a specific focus on the ICT and Telecoms segments.
- Adaptability, resilience, and ability to thrive in a dynamic and fast-paced environment.

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