Product Delivery Consultant

3 weeks ago

Johannesburg, South Africa Ampersand Communications (Pty) Ltd Full time

**Job Title**: Product Delivery Consultant (Aftersales)

**Reporting Line**: Product Delivery Lead

**Location**: Rosebank, Johannesburg

**Job Role**:
As PDC you will be responsible for delivering Pinewood technology led solutions to fully satisfy Pinewood DMS’ Customers purchases. Your key focus will be to collaborate closely with Pinewood’s Customer Success Team and Customers to deliver ongoing mutually profitable partnerships.

**Who are we?**

Our customers demand exceptional quality tools to run their businesses effectively. We work closely with dealers across the globe to deliver the optimum, modern dealer management system, letting them focus on delivering significant results for their business. Our user-friendly system is split by role-type, re-thinking stagnant processes to make dealerships more efficient.

**Our Values**:

- A sense of belonging and teamwork
- A keen respect for customers and one another
- Continuously striving to grow and improve
- Delivery focus and commitment
- An open and honest environment

**Expectations of Character**:
**Attitude**

1. Learning
- Take every opportunity available to grow yourself and others (Internally / Externally).

2. Team Player
- Maintaining and fostering healthy peer relationships within both your team and the rest of Pinewood’s departments.

**Self-Management**

1. Resourcefulness and management of expectations
- Drive hard to meet deadlines and manage expectations when deadlines are going to be missed.
- Work on your own without supervision or explicit detailed instructions.

2. Time Management
- Take initiative and originate action.
- Manage time and resources effectively based on the estimates provided.
- Consider alternative scenarios and contingency plans.
- When dealing with multiple objectives set up priorities so you have set time related goals.

**Thinking**

1. Analysis
- Gather information systematically while having a keen understanding of context.
- Synthesise and summarise information for it be meaningful.
- Pay careful attention to detail, minimizing mistakes and actively thinking about ways to reduce errors.
- Innovate when you see it can be better.
- Identify areas that need improvement, opportunities to drive our customers’ success.

2. Judgement
- Don’t operate on assumptions always clarify expectations internally and externally.
- Make sound decisions balancing risk and opportunity.
- Consider multiple stakeholders when making decisions.

**Communication**

1. Influencing and advising
- Present yourself confidently and professionally.
- Deal easily with people internally and externally at both senior and junior levels.

2. Acknowledgement and notifications
- Acknowledging all communication addressed to you timeously.
- Ensuring all stakeholders are kept updated with any feedback they should know / need to action.

**Key Responsibilities**:
Will include but not be limited to:
1. Rich understanding of Pinewood’s values with buy in to fully live them in your business delivery.
2. Ownership of specific account relationships and project delivery to Customer’s complete satisfaction. 2.1. Building on Pinewood’s acknowledged Customer service excellence to deliver revenue growth.
3. Scoping, identifying and delivering solutions to successfully transform service delivery in automotive industry.
4. Close collaboration with the Customer Success Team (CSCs) to fully understand ongoing customer dynamics in the ecosystem.
5. Ensuring an excellent level of Pinewood DMS knowledge by actively staying close to the releases, continuously evaluating the impact that the product could have in the process flows of our customers.
6. Working with the Customer Success Team to ensure any identified challenges raised are resolved timeously.
7. Competently fulfilling all required administrative duties timeously allowing for clarity on activities on a daily basis (functional use of Autotask).
8. Agility to work through project / post sales offsite tasks whist managing the day-to-day customer queries in an efficient and timeous manner.

**Required Competencies**:
1. Strong passion for delivering customer service and unlocking opportunities.
2. Understanding of the Pinewood DMS and related technologies to be able to deliver product skills that are at a Beginner and / or Intermediate level.
3. Basic understanding of automotive industry including motor dealer work streams.
4. Proven track record of successfully living the Business’s Values.
5. Excellent written and verbal communication skills.
6. Willingness and ability to comfortably travel to, engage and deliver at customers premises, specifically for live weeks.
7. Aftersales work experience within a dealership. (E.g. Service Advisor, Parts consultant etc.)

**Salary**: R16,000.00 - R19,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Willingness to travel:

- 25% (required)

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