Claims Handler: Uninsured Liability

2 weeks ago


Johannesburg, South Africa Santam Full time

Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. Job Description
The position requires the skills of a dynamic individual who has experience in Short Term Insurance, specifically in a third party and recovery claims handling environment, fully competent in the third-party indemnification process, apportionment of damages and ability to work under pressure and still be able to offer great service to all stakeholders.

Claims Handler is responsible for managing a portfolio of uninsured indemnity claims end to end. The individual will be responsible for ensuring correct settlement in accordance with dilectual principles and motor law. Claims Handler will also be responsible for managing all key business relationships. Competencies and or skills required
Proactive approach
Being resilient
Drive results
Client Focus
Cultivate innovation
Be able to work effectively under pressure and in a target driven environment
Self-starter and self-motivating
Work independently
Adopting Practical Approaches
Be Assertive
Be Responsible and take accountability for actions
Showing composure in difficult conversations
Understanding People/ interpersonal skills
Collaborate
Meeting Timescales/ deadlines
Producing the required input and output
Following procedures Accountabilities
Process new third-party claims received from technical assistance/front office, immediately when received
Analyse and validate a third party claim to determine cover within 24 hours, i.e. obtain necessary documentation from clients (claim forms; description & sketch plan, accident, witness statements, photos of the incident scene, video footage and other SAPS reports, etc)
Liaise with brokers and clients on ensuring that they are kept updated regarding the progress of the third-party claims
Appoint Assessors/Investigators, as required
Manage external investigators/assessor to achieve optimal results where necessary
Ensure that all relevant reports are received within reasonable and specified timeframes
Accurate claim cost management/estimation
Adherence to Santam SOP and Claims Management Framework protocols
Clear understanding of the litigation process after receipt of summons
Ensure fair and timeous settlement of valid claims
Ability to clearly explain legal principles during claim settlement stage
Ability to identify suspicious claims and flag for investigation
Ensure the customer (third party) is treated fairly at all times
Handle any complaints and escalations associated with a claim or the claims of your colleagues
Ability to properly manage a high portfolio of claims without attracting complaints Qualifications
Matric
Minimum 2- 4 years' Insurance Claims experience and liability claims processing
A financial, insurance or legal qualification (an advantage)
FAIS compliant (Preferable) Personal Attributes Business insight - Contributing independently Manages complexity - Contributing independently Plans and aligns - Contributing independently Manages conflict - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.


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