Service Controller
3 weeks ago
**Duties**:
- To receive new requests for installations from the New Business and Contracts Department
- To efficiently schedule all customer requests to ensure that Technicians’ time and knowledge is
- optimally used.
- To consistently monitor progress of all calls logged and scheduled.
- To liaise with control room to test customer vehicles when required.
- Ensure 100% of jobs are allocated to technicians.
- Ensure all internal systems are used to allocate work to technicians.
- Ensure all necessary information is captured and updated on the system.
- their units.
- To ensure that all information is logged or processed on the in-house systems with a 100% accuracy.
- To check warranties and to follow up on worksheet to ensure accurate invoicing
**Requirements**:
- Grade 12/Matric
- Minimum 2 years relevant experience as service controller
- Client liaison experience in high pressured environment
-
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