Guest Relations Officer/ Hotel Reception
2 weeks ago
**Western Cape**, Stellenbosch**
**(Market related)**
One of the most prestigious wineries in the world is looking for Guest Relations Officer/ Hotel Receptionist with a Hospitality Certificate / Diploma and 2 - 3 years’ experience in a similar role, Stellenbosch.
EMPLOYMENT TYPE : Permanent
SECTOR : Hospitality
BASIC SALARY : Market Related
START DATE : A.S.A.P / Immediate
**REQUIREMENTS**:
- Hospitality Certificate/Diploma
- 2 - 3 years experience in a similar role
- Strong computer skills (Dine-Plan, Protel)
- Reliable transport to and back from work
- Strong computer and great administration skills
- Passionate about the hospitality industry
- Excellent interpersonal and communication skills
- Strong customer service orientation with excellent people skills
- Comfortable in dealing with very distinguished clientele
- Must be well-presented
- Friendly, helpful and outgoing
- Natural warmth and friendliness
- Punctual and self-disciplined
**DUTIES**:
- Welcome and introduce Lodges and Spa to guests
- Check-in and check-out guests
- Pass all relevant guest information on to various departments as required
- Assist guests with bookings, tours and transfers, build and create guests’ itineraries
- Ensure that all guest information and rates are correct
- Guests’ liaison to all outside guests and assist Indochine restaurant when needed
- Update guests’ profiles on Protel
- Report to the manager on duty regarding any related maintenance concerns
- Prepare welcome letters and registrations cards
**Manage**:
- Day sheet - guests itinerary document
- Guests' daily Call log
- Calls and guest concerns
- Assist reservations with lodge guests’ bookings, and messages
- Assist Spa, Housekeeping and Indochine when required
- Assist with lunch and dinner bookings on Dine-plan as required
- Do a thorough handover with the Night Auditor & early/late shift Guest Relations
- Ensure all transfers are booked, tracked and charged
- Required 2 Night audit duties per month
- For more information please contact:
**Dorian Hoffman
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